Demetria Davis
Houston,MS
Summary
Proven Quality Control Inspector with a track record of enhancing product quality at Franklin Corporation through meticulous visual inspections and defect identification. Skilled in managing high-stress customer interactions at Walmart, demonstrating exceptional problem-solving and communication abilities. Achieved significant improvements in customer satisfaction and repeat business by leveraging both technical and interpersonal skills.
Overview
11
11
years of professional experience
Work History
Quality Control Inspector
Franklin Corporation
03.2015 - Current
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
Customer Service Representative
Walmart
09.2014 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Associate
Walmart
09.2013 - 03.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Houston High School
Houston, MSSkills
- Quality Control
- Visual Inspection
- Product Inspection
- Visual inspections
Timeline
Quality Control Inspector
Franklin Corporation
03.2015 - Current
Customer Service Representative
Walmart
09.2014 - 01.2020
Sales Associate
Walmart
09.2013 - 03.2015
Houston High School
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