Summary
Overview
Work History
Skills
Certification
Timeline
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Demetria Ealey

Portland,OR

Summary

I have gained extensive experience across diverse environments, demonstrating the ability to adapt quickly and effectively. Known for being personable and compassionate, I possess a natural aptitude for providing support and care to individuals. With a foundational understanding of basic medical procedures and strong communication skills, I am dedicated to enhancing the well-being and quality of life for those in need of assistance. As a skilled care provider, I assist elderly individuals, convalescents, and persons with disabilities with daily living activities, both in-home and within care facilities. I offer guidance to families and healthcare teams on health concerns, nutrition, cleanliness, and household tasks, ensuring comprehensive care and support. Offering positive attitude and willingness to learn and develop in vibrant, customer-focused environment. Brings basic understanding of health-conscious ingredients and ability to quickly learn and apply new skills in beverage preparation. Ready to use and develop communication and multitasking skills in [Desired Position] role.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Juice Bar Barista

Joynt
07.2022 - 04.2023
  • Contributed ideas for promotional events or collaborations that led to increased foot traffic at the juice bar location.
  • Actively participated in routine inventory audits, identifying discrepancies early on which helped maintain accurate stock levels.
  • Assisted in marketing efforts by actively promoting seasonal specials and limited-time offers to customers both in-store and via social media channels.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Homecare Worker

Ageing, Disability And Home Care
06.2022 - 03.2023
  • Assisted disabled clients to support independence and well-being.
  • Maintained accurate records of client progress by documenting observations, interventions, outcomes, and any identified issues.
  • Contributed to patients'' wellbeing by assisting with daily living activities
  • Monitored vital signs regularly, reporting any abnormalities or changes to supervising healthcare professionals promptly.
  • Continuously updated professional knowledge by attending training sessions, workshops, and conferences related to the home care industry

Server

Red Robin
03.2018 - 09.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Customer Service Representative

Conduent Call Center
08.2018 - 01.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Skills

  • Patience and empathy with vulnerable groups
  • Efficient multitasking
  • Health and safety compliance
  • Reliability and punctuality
  • Compassionate caregiving
  • Verbal and written communication skills
  • Adaptability and flexibility
  • De-escalation techniques

Certification


  • Food Handler Certification - State or Local Health Departments. 2018
  • Carewells training SECU 2021
  • Alcohol Server Certification (varies by state) - State Liquor Control Board or Third-Party Providers 2022

Timeline

Juice Bar Barista

Joynt
07.2022 - 04.2023

Homecare Worker

Ageing, Disability And Home Care
06.2022 - 03.2023

Customer Service Representative

Conduent Call Center
08.2018 - 01.2019

Server

Red Robin
03.2018 - 09.2019


  • Food Handler Certification - State or Local Health Departments. 2018
  • Carewells training SECU 2021
  • Alcohol Server Certification (varies by state) - State Liquor Control Board or Third-Party Providers 2022

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Demetria Ealey