Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Demetria Evans

Charlotte

Summary

Customer Service Remote professional with 9 years of experience in enhancing client satisfaction and retention. Demonstrates expertise in data analysis and innovative sales strategies, effectively utilizing team collaboration to drive results. Committed to leveraging creative marketing and process improvement skills to exceed client expectations and foster long-term partnerships.

Overview

10
10
years of professional experience

Work History

Client Relations Manager

Blue Horizon Holdings
07.2022 - 11.2024
  • Led client relations strategy, fostering strong partnerships and driving significant revenue growth. Implemented innovative retention programs, enhancing client satisfaction.
  • Orchestrated cross-functional teams to deliver tailored solutions, improving client retention rates. Developed and executed client engagement initiatives.
  • Pioneered digital client management tools, streamlining communication and boosting efficiency. Introduced data-driven approaches to identify client needs.
  • Conducted in-depth market analysis to align client strategies with industry trends. Utilized predictive analytics to anticipate client needs and proactively address concerns.
  • Spearheaded long-term client relationship strategies, positioning Blue Horizon Holdings as a trusted industry partner. Cultivated high-value accounts.
  • Conducted comprehensive market analysis to align client strategies with industry trends. Utilized data-driven approaches to identify and address evolving client needs.

Customer Service Rep/Marketer

T-Mobile
08.2019 - 04.2022
  • Deliver exceptional customer service and drive sales at T-Mobile. Proactively address customer needs, promote new products, and contribute to team goals.
  • Boost customer satisfaction and retention rates through personalized service. Consistently meet and exceed sales targets for mobile plans and accessories.
  • Develop creative marketing strategies to attract new customers. Implement novel approaches to showcase T-Mobile's competitive advantages in the telecom market.
  • Maintain accurate customer records and transaction details. Ensure compliance with company policies and industry regulations in all customer interactions.

Delivery Driver

Franklin Transport Services Inc
Greensboro
06.2017 - 06.2019
  • Load and Deliver Goods
  • Write out all paperwork
  • Service Truck

Customer Service Specialist

Satellite Tv
01.2015 - 04.2017
  • Deliver exceptional customer service for Satellite TV, resolving complex issues and enhancing client satisfaction through personalized solutions.
  • Streamline customer support processes, reducing average call handling time while maintaining high-quality service standards.
  • Foster positive relationships with cross-functional teams to address customer concerns efficiently and improve overall service delivery.
  • Implement creative troubleshooting techniques, leading to a notable decrease in repeat calls and improved first-call resolution rates.
  • Meticulously document customer interactions, ensuring accurate information for future reference and continuous service improvement.

Education

Business Administration/Communications -

Kaplan University
Davenport, Iowa
12.2010

High School Diploma -

South Eastern High School
09.2009

Skills

  • Customer Retention
  • Conflict Resolution
  • Data Analysis
  • Sales Strategies
  • Team Collaboration
  • Creative Marketing
  • Process Improvement
  • Delivery Driver
  • Pack/load Packages

References

  • Vickie Battle, 7046064042
  • Yolanda Jackson, 7047241143

Timeline

Client Relations Manager

Blue Horizon Holdings
07.2022 - 11.2024

Customer Service Rep/Marketer

T-Mobile
08.2019 - 04.2022

Delivery Driver

Franklin Transport Services Inc
06.2017 - 06.2019

Customer Service Specialist

Satellite Tv
01.2015 - 04.2017

Business Administration/Communications -

Kaplan University

High School Diploma -

South Eastern High School

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