Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Demetria Everson

Jacksonville,FL

Summary

Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.

Overview

2026
2026
years of professional experience

Work History

Team Lead

Sodexo USA
  • Creating daily schedules for housekeeping staff on floors they will work for checkout and daily cleaning task required by hospital staff.
  • Filling in to helped sanitized rooms when understaffed or assistance is needed.
  • Communicating with hospital staff and team to make sure rooms were properly sanitized, cleaned in a timely manner and meeting proper expectations for next patient stay.
  • Training new team members on company protocols and best practices to ensure smooth onboarding.
  • Conducted regular performance evaluations to identify areas for improvement and implement corrective actions.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Implemented quality control measures that increased adherence to safety standards and operational guidelines.
  • Coached team members in techniques necessary to complete job tasks.

Personal Support Worker

Special Methods in Life Enrichment Services
07.2024 - Current
  • Delivered compassionate personal care and support to clients, enhancing daily living activities.
  • Assisted clients with mobility and personal hygiene, ensuring comfort and dignity.
  • Monitored client health status, reporting changes to healthcare professionals promptly.
  • Developed and maintained positive relationships with clients and families, fostering trust and communication.
  • Educated clients on health management strategies, promoting independence and well-being.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Customer Service Representative

Aetna, a CVS Health
09.2021 - Current
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and service quality including meeting metrics.
  • Assisted in processing Medicaid health insurance claims, ensuring accuracy and compliance with company policies. Providing providers with any claim inquiries denial/approval/pending questions they have.
  • Collaborated with team members to streamline communication processes, improving response times for customer requests.
  • Utilized CRM software to track customer interactions and document resolutions effectively.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Addressed escalated issues promptly, demonstrating strong problem-solving skills and maintaining customer trust.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

High School Diploma -

Jean Ribault High
Jacksonville, FL
06.2010

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Quality control
  • Performance improvement
  • Problem-solving
  • Teamwork and collaboration
  • Staff training
  • Quality improvement
  • Client support
  • Call center operations
  • Leadership
  • Multitasking Abilities
  • Active listening
  • Technical proficiency
  • Patience
  • Communication
  • Computer literacy

Timeline

Personal Support Worker

Special Methods in Life Enrichment Services
07.2024 - Current

Customer Service Representative

Aetna, a CVS Health
09.2021 - Current

Team Lead

Sodexo USA

High School Diploma -

Jean Ribault High
Demetria Everson