Demetria Forrest

• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Organized and detail-oriented with a strong work ethic.
• Strengthened communication skills through regular interactions with others.

• Prepared and filed individual and business tax returns using industry-standard software.
• Assisted clients with inquiries regarding tax liability, regulations, and deductions.
• Collaborated with cross-functional teams to ensure seamless communication and coordination on tax-related matters.
• Managed a diverse portfolio of clients, delivering high-quality service and fostering long-term relationships.
• Resolved tax disputes by effectively communicating with IRS representatives on behalf of clients.
• Advised clients on best practices for managing their finances to minimize future tax liabilities while maximizing deductions and credits available to them.
• Conducted comprehensive research on complex tax regulations, staying up-to-date on the latest changes and updates.

-Utilized CRM systems to track interactions and manage customer relationships effectively.

• Delivered accurate product information, addressing inquiries and resolving issues promptly.
• Adapted communication strategies based on customer needs and preferences during sales conversations.
• Followed up with potential leads to nurture relationships and encourage repeat business.
• Assisted in training new hires by sharing insights on effective sales approaches and company policies.
• Cultivated inbound sales inquiries to successfully convert leads to sales appointments.
• Escalated dissatisfied customers to management to maintain focus on achieving sales targets.
• Assisted in training new hires on company policies, products, and sales techniques to foster their success within the team.

• Managed high-volume inbound calls, ensuring prompt resolution of customer inquiries.
• Assisted customers with technical issues, utilizing troubleshooting protocols effectively.
• Documented interactions accurately in CRM system, maintaining comprehensive customer records.
• Collaborated with team members to enhance service delivery and streamline processes.
• Managed high-volume inbound calls, providing exceptional customer service and support.
• Trained new representatives on call center protocols and best practices for customer engagement.
• Collaborated with team members to enhance workflow efficiency and service delivery.
• Answered phone with friendly greeting to create positive inbound calling experience for customers.