Demetria Fort
Florissant,MO
Summary
Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Caregiver
James Fort (father)
01.2020 - 03.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Dispatcher
Unify Trans LLC
10.2018 - 01.2020
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 10 fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Customer Service Representative
United Healthcare
07.2008 - 10.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
Education
Cosmetology
Elaine Steven Beauty College
St Louis, MO01.1999
High School Diploma -
Normandy High School
St Louis, MO05.1991
Skills
- Dispatch Coordination
- Service Coordination
- Route Navigation
- Schedule Management
- Work Order Management
- Database Management
- Data Entry
- Customer Relations
- Operations Management Coach
- Care Plan Management
Certification
- Substitute Teacher Certificate
Timeline
Caregiver
James Fort (father)
01.2020 - 03.2023
Dispatcher
Unify Trans LLC
10.2018 - 01.2020
Customer Service Representative
United Healthcare
07.2008 - 10.2018
Cosmetology
Elaine Steven Beauty College
High School Diploma -
Normandy High School
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