Summary
Overview
Work History
Skills
Timeline
Generic

Demetria Gilmore

Gibsonton,FL

Summary

Customer-obsessed support professional looking to use interpersonal and problem-solving skills to deliver swift problem resolution while building customer relationships.

Experienced with logistics coordination and transportation management. Utilizes strategic planning to enhance route efficiency and minimize delays. Track record of maintaining compliance with transportation regulations and ensuring smooth fleet operations.

Transportation professional with a strong foundation in streamlining logistics operations and enhancing transportation efficiency. Known for collaborative teamwork and adaptability in dynamic environments. Skilled in route planning, fleet management, and regulatory adherence, consistently delivering reliable results.

Overview

26
26
years of professional experience

Work History

Transportation Specialist

GGS Unlimited
Gibsonton, Florida
01.2020 - Current
  • Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
  • Coordinated schedules and communicated changes to customers.
  • Developed contingency plans for various scenarios, ensuring minimal impact on operations during unexpected events.
  • Improved customer satisfaction rates by proactively addressing inquiries and resolving issues quickly.
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Updated reports, managed accounts, and generated reports for company database.
  • Maintained strict confidentiality of sensitive financial information, ensuring the protection of company assets and maintaining a high level of professional integrity.
  • Ensured timely vendor payments by managing invoice processing and expense tracking systems.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Sales Manager

Hilton Garden Inn
01.2021 - 03.2023
    • Most Recent Position Sales Manager
    • Handled customer relations issues, enabling quick resolution, and client satisfaction.
    • Increased sales revenue by developing and implementing effective sales strategies.
    • Built long-lasting client relationships through excellent customer service and consistent followups.
    • Led a successful sales team by providing motivational coaching and performance-based incentives.
    • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
    • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.

Assistant General Manager

Hilton Garden Inn
01.2018 - 12.2020
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Managed team schedule with eye for coverage needs and individual strengths.

Claims Support Specialist

Universal Health Care Inc
01.2017 - 03.2019
  • Bolstered team productivity by proactively identifying bottlenecks within workflow process and suggesting innovative solutions.
  • Identified potential fraud cases through detailed analysis of claim documents and patterns, referring suspicious cases for further investigation.
  • Reduced claim resolution time by effectively coordinating with adjusters, appraisers, and other team members.
  • Provided comprehensive administrative support to the Claims Department, ensuring efficient daily operations and smooth case handling.
  • Facilitated positive client relationships by addressing inquiries promptly and professionally via phone or email correspondence.
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
  • Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
  • Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
  • Followed up with customers on unresolved issues.
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Reduced errors in claims submissions through meticulous attention to detail and thorough review processes.
  • Achieved timely reimbursements for clients through keen understanding of insurance company protocols.
  • Skillfully navigated Medicare/Medicaid regulations in order to secure maximum reimbursement rates for qualifying services provided.
  • Expedited claim resolution times with proactive communication between patients, providers, and insurance companies.
  • Effectively resolved claim disputes by conducting thorough investigations and presenting findings to stakeholders clearly and concisely.
  • Managed high volume of claims, consistently meeting deadlines without compromising accuracy or quality.

Front Office Manager

Hilton Garden Inn
07.2012 - 12.2017
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved 20 guest complaints per day professionally, maintaining positive relationships with customers for future business opportunities.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
  • Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
  • Managed daily room inventory to maximize occupancy rates and revenue generation.
  • Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
  • Created, prepared, and delivered reports to various departments.
  • Enhanced guest satisfaction by implementing streamlined check-in process that reduced waiting times.
  • Handled guest complaints with empathy and professionalism, restoring satisfaction swiftly.
  • Introduced new booking software, reducing errors and improving reservation management.
  • Increased repeat business by personalizing guest experiences and recognizing loyalty.

Guest Service Agent

Hilton Garden Inn
05.2005 - 05.2012

Customer Service Representative

Nbound Communications
03.1999 - 05.2005

Skills

  • Proficient in Word, Excel and PowerPoint
  • Email Communications
  • Spread Sheets
  • Multi-Screen User
  • Types 35wpm
  • Managing schedules
  • Documentation management
  • Load planning

Timeline

Sales Manager

Hilton Garden Inn
01.2021 - 03.2023

Transportation Specialist

GGS Unlimited
01.2020 - Current

Assistant General Manager

Hilton Garden Inn
01.2018 - 12.2020

Claims Support Specialist

Universal Health Care Inc
01.2017 - 03.2019

Front Office Manager

Hilton Garden Inn
07.2012 - 12.2017

Guest Service Agent

Hilton Garden Inn
05.2005 - 05.2012

Customer Service Representative

Nbound Communications
03.1999 - 05.2005

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Demetria Gilmore