Demetria Glenn
Bastrop,LA
Summary
Dynamic leader with proven success in enhancing operational efficiency and customer satisfaction at Plato's Closet. Excelled in team building, mentoring, and creative problem-solving, significantly improving store performance. Skilled in curriculum implementation and emotional support, fostering inclusive environments and promoting student development at Home Away From Home Daycare.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Plato's Closet
04.2019 - 01.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
Childcare Lead Teacher
Home Away From Home Daycare
07.2018 - 05.2020
- Mentored new teachers, providing guidance on best practices and classroom strategies.
- Supported students'' social-emotional development by creating a nurturing and inclusive atmosphere in the classroom.
- Enhanced student comprehension by incorporating hands-on learning activities and group projects.
- Provided ongoing feedback and constructive criticism to students, encouraging continuous improvement in their work quality.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Incorporated real-world examples into lessons, helping students make connections between coursework and everyday life situations.
- Implemented effective classroom management techniques to maintain a positive learning environment.
- Increased parental involvement through regular communication and parent-teacher conferences, fostering strong home-school partnerships.
- Participated in professional development opportunities to stay current with educational trends and best practices, applying this knowledge to continuously improve instruction in the classroom.
- Promoted cultural awareness by incorporating diverse materials and perspectives into the curriculum.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Guided students to develop social, emotional and physical skills.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
- Established positive relationships with students and families.
- Modeled positive behavior and communication skills for students.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Helped new preschool children get used to classes by giving one-on-one support.
- Increased student satisfaction by frequently communicating with students about needs and adapting lessons to interests and classroom progress.
- Developed and implemented behavior management plans.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Incorporated music, art and literature into curriculum.
- Supported students in developing self-esteem and self-confidence.
- Assessed student progress and provided feedback on educational development.
Education
Bachelor of Science in Education - Elementary Education
University of Phoenix
Tempe, AZ06.2028
High School Diploma -
West Monroe High School
West Monroe, LA05.2016
Skills
- Team Building and Leadership
- Classroom Organization
- Mentoring
- Parent-Teacher Communication
- Age-Appropriate Activities
- Art and Music Integration
- Strong Work Ethic and Dependable
- Organizational and Planning Skills
- Creative Thinking
- Emotional Support and Development
- Student Engagement and Development
- Curriculum Implementation
Timeline
Assistant Store Manager
Plato's Closet
04.2019 - 01.2024
Childcare Lead Teacher
Home Away From Home Daycare
07.2018 - 05.2020
Bachelor of Science in Education - Elementary Education
University of Phoenix
High School Diploma -
West Monroe High School