Demetria Gordon
Fayetteville,NC
Summary
Dedicated and reliable team player with experience in fast-paced customer service and hands-on operational environments, including front-of-house service at Chick-fil-A and food preparation at Pretzel Cafe. Experienced in working under pressure, following procedures, and supporting team efficiency while maintaining professionalism and attention to detail.
Currently pursuing opportunities that build experience in the veterinary and animal-care field, with prior volunteer experience at a spay and neuter clinic. Bringing strong communication skills, adaptability, and a disciplined work ethic developed through competitive cheerleading and soccer. Eager to contribute positively to a team, learn from experienced professionals, and grow toward a long-term career in animal health and veterinary medicine.
Overview
5
5
years of professional experience
Work History
Front of House Employee
Chic-Fil-A
Fayetteville, NC
09.2025 - Current
- Greeted and assisted customers, ensuring positive dining experiences.
- Responded promptly to customer inquiries, offering menu recommendations and addressing concerns.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Increased guest return rate through personable interactions and genuine interest in their dining preferences.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Maintained cleanliness and organization of front-of-house areas to meet health standards.
Front-of-House Team Member
Chick-fil-A
Fayetteville, NC
06.2022 - 01.2023
- Completed numerous orders and projects per shift with high accuracy
- I worked within safety protocols, company policies, and OSHA regulations.
- Restocked supplies to keep teams productive.
- Adapted operational needs, taking on different roles to support workflow.
- Supported fellow team members with regular tasks and activities.
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained cleanliness and organization of dining area, contributing to a more enjoyable dining experience for patrons.
- Supported overall team goals by assisting other staff members during peak hours as needed.
- Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.
- Developed strong rapport with regular customers, fostering loyalty and enhancing their dining experience at the establishment.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Assisted in boosting restaurant sales by upselling menu items and promoting daily specials to guests.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Completed opening and closing duties promptly, allowing the restaurant to begin serving customers on time each day.
Cashier
Pretzel Cafe
Fayetteville, NC
05.2021 - 08.2021
- Create and manage the marketing budget, ensuring efficient allocation of resources and optimizing ROI.
- Oversee market research to identify emerging trends, customer needs, and competitor strategies.
- Lead, mentor, and manage a high-performing marketing team, fostering a collaborative and results-driven work environment.
- Monitor brand consistency across marketing channels and materials.
Education
Bachelor of Science - Biology
Fayetteville State University
Fayetteville, NC01.2027
High School Diploma -
Douglas Byrd High School
Fayetteville, NC06.2023
Skills
- Attention to Detail
- Teamwork & Collaboration
- Customer Service
- Clear Communication
- Problem Solving
- Hospitality and Accommodation
- Cash handling proficiency
- Multitasking and organization
- Team collaboration
- Positive demeanor
- Up-selling strategies
- Greeting guests
- Order taking
- Money handling
- Payment processing
- Complaint handling
- Animal care
- Cleaning kennels
- Pet grooming
- Veterinary support
- Animal handling
- Animal feeding
Timeline
Front of House Employee
Chic-Fil-A
09.2025 - Current
Front-of-House Team Member
Chick-fil-A
06.2022 - 01.2023
Cashier
Pretzel Cafe
05.2021 - 08.2021
Bachelor of Science - Biology
Fayetteville State University
High School Diploma -
Douglas Byrd High School