Demetria Grogan
Decatur,GA
Summary
Professional server with experience in hospitality, offering strong customer service and multitasking abilities. Known for effective team collaboration and adaptability in fast-paced environments. Skilled in upselling, conflict resolution, and maintaining high standards of cleanliness and service. Reliable and results-driven, ensuring seamless and enjoyable guest experience.
Overview
16
16
years of professional experience
Work History
Hair Braider
Owner of Meme Braids My Hair LLC.
12.2019 - Current
- Work with different clients on a daily basis in a professional manner.
- Provide professional braid services to new and returning clients.
- Maintain promotions and advertisements.
- Handle currency via cash, cash app, zelle and apple pay.
- Wash and blow dry hair as needed
- Braided hair in regular natural braids, box braids, with extensions and Senegalese twist.
Lounge Server
Benihana Restaurant
05.2014 - 08.2020
- Serviced 4 or more guest at the hibachi table.
- Maintained proper split of the checks and it's accuracy.
- Multi task
- Processed to go orders via phone
- Prepared and delivered cocktails, wine and liquor.
- Maintained a clean and organized lounge area, ensuring guest comfort and safety.
- Managed high-volume workloads during peak hours while maintaining a positive attitude and professional demeanor.
- Collaborated with kitchen staff to ensure timely delivery of food orders for optimal guest experience.
Manager on Duty
Uncle Julio's Restaurant
03.2009 - 08.2013
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Maintained proper cash flow between shifts.
Education
GED -
Military School
West Georgia12-2003
Skills
- Strong communication skills
- Efficient multitasking
- Exceptional customer service
- Safe food handling
- Cash handling expertise
- Order accuracy
- Fine dining experience
- Table setting proficiency
- Drinks service
Timeline
Hair Braider
Owner of Meme Braids My Hair LLC.
12.2019 - Current
Lounge Server
Benihana Restaurant
05.2014 - 08.2020
Manager on Duty
Uncle Julio's Restaurant
03.2009 - 08.2013
GED -
Military School
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