Demetria Herrera
Dallas,TX
Summary
Experienced Sales Associate with a strong background in inventory management, training, and providing excellent customer service. Friendly and knowledgeable team player consistently working hard to achieve sales objectives and ensure repeat business. Highly-qualified Sales Assistant skilled in store opening and closing procedures, with a keen eye for accuracy and exceptional time management abilities. Capable of smoothly monitoring security measures while catering to the diverse needs of customers.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Casper Dental Corp
04.2023 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Call Center Team Lead
Casper Dental Corp
04.2023 - Current
- Responded to team support questions quickly to maintain call center efficiency.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
- Participated in the recruitment process to identify top talent for call center positions, ensuring a strong foundation for continued success.
- Implemented new technology solutions that streamlined processes and improved overall efficiency within the call center environment.
- Increased customer satisfaction by implementing effective call center strategies and providing timely solutions to customer concerns.
- Enhanced team performance by conducting regular training sessions and motivating agents to achieve their targets.
- Motivated employees to increase productivity and maximize service quality with hands-on leadership style.
- Oversaw team of 8 agents focused on outbound calls.
Sales Associate
martech heating and cooling
05.2019 - 04.2022
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Answered incoming telephone calls to provide store, products, and services information.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
- Listened to customers to understand needs and refer to optimal services.
Table Busser/Cashier
tortas las tortugas
07.2021 - 08.2021
- Reset tables by wiping down surfaces, replacing condiments and arranging silverware and other items for expected guests.
- Collected trash from receptacles and returned trays to kitchen for cleaning and reuse.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Stocked cabinets or serving areas with condiments and refill condiment containers.
- Operated cash register, collected payments, and provided accurate change.
Education
Franklin D Roosevelt High School
Dallas, TX05.2022
Skills
- Cleanliness and organization
- Stocking and replenishing
- Buffet service
- Table setting
- Effective problem solving
- Safety awareness
- Mentoring
- Strong client relations
- Inbound and Outbound Calling
- Customer Support
- Multitasking and Prioritization
- spanish Fluency
- Verbal and Written Communication
- Customer Service
- Customer Data Confidentiality
- Bilingual spanish and English
- Relationship Building
- Patient and Empathetic
Contact
Dallas, TX 75216
Education and Training
true,Dallas, TX
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Call Center Representative
Casper Dental Corp
04.2023 - Current
Call Center Team Lead
Casper Dental Corp
04.2023 - Current
Table Busser/Cashier
tortas las tortugas
07.2021 - 08.2021
Sales Associate
martech heating and cooling
05.2019 - 04.2022
Franklin D Roosevelt High School
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