Demetria Hunt
Killeen,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
23
23
years of professional experience
Work History
Rural Mail Carrier Associate
United States Post Office
McGregor, TX
12.2023 - 03.2024
- Delivered mail in a timely manner while adhering to safety regulations.
- Ensured proper delivery of mail and packages to rural customers according to established guidelines.
- Assisted other carriers during peak periods or when needed due to absences from work.
- Conducted regular checks on vehicles for any mechanical issues prior to departure.
- Participated in training sessions related to new postal regulations and procedures.
- Reported any suspicious activity noticed during delivery rounds.
Secretary
Killeen ISD
Killeen, TX
09.2023 - 12.2023
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Maintained organized filing system of paper and electronic documents.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Scheduled meetings and sent invitations specifying time and location.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Managed multiple calendars and contacts using computer software.
Executive Director
Killeen Housing Authority
Killeen, TX
03.2023 - 09.2023
- Cultivated relationships with key stakeholders, including board members, donors, sponsors, partners, and community leaders.
- Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
- Managed the organization's financial resources and operations to maximize efficiency and effectiveness.
- Strengthened company business by leading implementation of new projects and procedures.
- Organized regular meetings with board members to discuss progress on initiatives and solicit feedback.
Veterans Service Representative
Department of Veterans Affairs
Detroit, MI
02.2021 - 01.2022
- Reviewed claim folders for completeness and conformity to guidelines prior to submission.
- Assisted veterans in filing disability claims with the U.S. Department of Veterans Affairs.
- Performed case management duties such as tracking claim status, providing updates, and following up on pending issues.
- Reviewed documentation submitted by claimants to determine if it meets necessary requirements before submitting it to the appropriate agency.
Senior Utilities Equipment Repairer
United States Army
Fort Cavzos, TX
09.2016 - 11.2020
- Repaired malfunctioning components using hand tools, power tools, and other specialized equipment.
- Troubleshot malfunctions in a variety of mechanical systems including pumps, motors, valves, compressors.
- Calibrated instruments used to measure temperature, pressure, flow rate and other parameters related to utilities operations.
- Ensured compliance with safety regulations while performing repairs on hazardous materials handling systems.
- Kept accountable for over $1.5 million in equipment with zero damages.
- Monitored inventory levels of spare parts required for routine maintenance tasks.
- Performed inspections on forced air, refrigeration and fire suppression systems..
Human Resources Manager
United States Army
Fort Cavzos, TX
11.2000 - 09.2016
- Receives and screen a wide variety of calls/visitors for the organization.
- Manage operational schedule of the organization command level.
- Make travel arrangements for management.
- Prepare routine correspondence, formal correspondence and other documents.
- Thoroughly reviews correspondence and other work prepared by others for content, correct grammar, spelling, capitalization, punctuation, and appropriate format.
- Uses a variety of office automation software in support of the organization.
- Reviews documents prepared by other staff; provides guidance on correspondence; and ensures the accuracy of correspondence prepared by subordinate units.
- Coordinate administrative, technical, and clerical operations in support of the administrative management of the organization.
Education
Diploma - Gourmet Cooking and Catering
Penn Foster College
06.2007
College Prep Diploma -
Lakeland High School
06.1995
Skills
- Data Entry
- Deadline Adherence
- Microsoft Office Suite
- HR services
- Onboarding and Orientation
- Manager coaching and training
- Performance Management
- HR information systems
- Data Evaluation
- Customer Relations
- Training and mentoring
- administer training modules
- Presentation Preparation
- Event Planning
- Project Planning
Job Related Training
- Sexual Harassment/Assault Response and Prevention (SHARP)
- Department of Defense Sexual Assault Advocate Certification Program (D-SAACP)
- Master Resiliency Trainer
- Human Resources Management, SLC
Honors Awards
- Army Commendation Medal, 06/16
- Meritorious Service Medal, 03/14
- Joint Service Achievement Medal, 02/13
- Army Commendation Medal, 02/10
- Iraqi Enduring Freedom Medal, 02/08
- Army Achievement Medal, 02/07
- Army Achievement Medal, 02/06
- Army Achievement Medal, 02/03
Veterans Preference
True
Other Information
I certify that I can type 60+ words per minute and that the information within this resume is accurate.
Personal Information
Citizenship: US
References
- CSM(R) Ervin Fantroy, 912.432.2828, Fort Hood, TX
- Kenneth Daniels, 301.619.3381, Fort Detrick, MD
- 2LT Jonathan Whitworth, 254.833.7849, Fort Hood, TX
Timeline
Rural Mail Carrier Associate
United States Post Office
12.2023 - 03.2024
Secretary
Killeen ISD
09.2023 - 12.2023
Executive Director
Killeen Housing Authority
03.2023 - 09.2023
Veterans Service Representative
Department of Veterans Affairs
02.2021 - 01.2022
Senior Utilities Equipment Repairer
United States Army
09.2016 - 11.2020
Human Resources Manager
United States Army
11.2000 - 09.2016
Diploma - Gourmet Cooking and Catering
Penn Foster College
College Prep Diploma -
Lakeland High School