Demetria Ligon

Work History

GAT

Petersburg , VA

2023.07 - Current

Checked luggage for proper weight distribution according to aircraft specifications.
Performed check-in procedures for both domestic and international flights.
Processed refunds, exchanges, and upgrades when necessary.
Ensured all boarding passes were printed accurately prior to flight departure time.
Verified passenger documentation ensuring compliance with applicable laws and regulations.
Assisted customers with ticketing, seating, and baggage handling requirements.
Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
Assisted customers with ticket purchases, trip planning, pricing and scheduling.
Prepared daily activity reports detailing customer service issues encountered during shift.
Advised passengers of any changes or delays in their scheduled flights.

Ligon’s Childcare

Petersburg , VA

2016.06 - 2023.07

Assisting with and in caring for children.
Hosting Teaching Sessions with the children.
Host Art and Creative sessions with the children.
Maintained safe play environment.
Communicated with parents or guardians about daily activities, behaviors and upcoming events.
Attended to lunch periods to help children open food packages and monitor activities
Updated detailed records for each child with information such as daily observations, meals served and medications administered.
Assisted in planning, organizing and implementing age appropriate activities to encourage learning.
Developed and implemented lesson plans and activities for children of various ages.
Maintained neat environment by organizing toy bins and bookshelves.
Assisted in meal preparation including preparing snacks and drinks.
Maintained organized and clean classroom and play areas.
Read stories, sang songs and taught basic skills such as color recognition and counting numbers.
Encouraged self-expression through various art forms such as music, painting, drawing.
Provided safe, nurturing and stimulating environment for children.
Completed day-to-day duties accurately and efficiently.