Demetria Mccullough
Customer Service Professional
Renton,WA
Summary
Experienced in customer service for over 15 years, detail-oriented team player with exceptional organizational skills. Successfully managed multiple projects simultaneously, consistently delivering accurate results. Actively seeking a full-time position that presents professional challenges to utilize strong interpersonal skills, excellent time management abilities, and problem-solving expertise.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Waitress
Dennys
06.2022 - Current
- Seat customers
- Take drink and food orders, maintain efficiency and good attitude during stressful, high volume hours
- Keep customers satisfied.build customer bass for reoccurring customers
- Cash out customers with proper money handling procedures.
Gsr. Guest Service Representative
Tommy Bahama/Logic employment
12.2022 - 05.2023
- Incoming and outgoing calls, problem solving accounts, upscale orders, run credit cards securely, adding discounts and promotions accurately
- Give outstanding customer service building repore and clientele.
Customer service representative
Shimmick Construction / Express Emplo
02.2020 - 11.2021
- Took incoming calls, worked with toll company on specific software designed for the company along with power point, Excell
- Processed card payment properly
- Good communication skills with customers and coworkers
- Troubleshooting customers accounts
- Type in summary of phone call with customers initial reasons for calling in and resolution of the issue
- Provided best option for purchase
- Processed the sale of different options for toll bridges in Washington state.
Customer Service Associate
Wilsons Leather
05.2009 - 08.2011
- Helped customer find items
- Greeted customers walking in
- Stocked and organized shelves
- Priced items before going to the floor of store
- Worked cash register
- Making decisions of fare markdowns for damaged clothing's and accessories
- Handled credit and cash transactions
- Used good communication with customers and co-workers.
Janitor
WCCW
05.1998 - 08.2003
- Maintain the bathrooms, the offices, and the floors of the schoo, Stripped and wax the floors dry mopped and wet mopped daily
- Sanitize the bathrooms
- Maintain the maintenance of the equipment I
Education
Ged -
TCC-Tacoma
Tacoma, WA01.2002
Skills
- Operating Systems
- Microsoft Windows
- Troubleshooting
- Technical Support
- LAN
- VPN
- Microsoft Windows Server
- Cash handling
Certification
- Food Handler Certification
- MAST Permit
- Flagger Certification
Timeline
Gsr. Guest Service Representative
Tommy Bahama/Logic employment
12.2022 - 05.2023
Waitress
Dennys
06.2022 - Current
Customer service representative
Shimmick Construction / Express Emplo
02.2020 - 11.2021
Customer Service Associate
Wilsons Leather
05.2009 - 08.2011
Janitor
WCCW
05.1998 - 08.2003
Ged -
TCC-Tacoma
- Food Handler Certification
- MAST Permit
- Flagger Certification
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