Summary
Overview
Work History
Education
Timeline
Generic

Demetria McGowan

Summary

As an ambitious professional with communication proficiency and extensive customer service experience. I also bring strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.

Overview

13
13
years of professional experience

Work History

Driver

Cfbisd Transportation
Carrollton, Texas
07.2022 - 10.2024
  • Follows a planned bus route
  • Making scheduled stops to pick up or drop off passengers
  • Communicates with the dispatcher via two-way radio during the route
  • Provides updates to the dispatcher and reports emergencies, traffic patterns, or accidents
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Communicated effectively with dispatchers regarding pick-ups and drop- offs status updates.
  • Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
  • Determined most expedient trip by mapping out driving routes ahead of time.
  • Picked up passengers from specific locations to transport and drop off at destinations.

Outbound Patient Care Advocate/Claims

Alliance R Walgreens Prime Specialty
Grapevine, Texas
12.2018 - 05.2022
  • Maintained patient and provider office satisfaction with forward-thinking strategies focused on addressing their needs
  • Placing outreach calls to patient and provider office scheduling specialty prescriptions
  • Follow up with the patient and provider office on Questions
  • Refill requests
  • Answer emails, send fax, and work with spreadsheets in an efficient manner
  • Worked with running test claims with insurance to find out patient copays, entering patient demographic data along with provider info
  • Inform patient and provider of status such as prior authorization, expired prescription, and other reasons to why the test claim was reiected
  • Input patient information such as insurance, telephone number medication using excel, microsoft, and powerpoint
  • Maintained accurate documentation of all interactions with patients in accordance with HIPAA regulations.
  • Maintained current knowledge of relevant laws, regulations, policies, procedures, standards of practice related to patient advocacy.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.

Customer Service Specialist/Operator

Walmart
Denton, Texas
09.2015 - 12.2018
  • Deliver high-quality customer service via email, telephone, online chat, or in person to provide support and information on an assigned product or service
  • Generated reports on customer feedback, trends, and other metrics for management review.
  • Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Update company data base with new customer information and manage data retrieval or current customers, accurately and in a timely fashion
  • Utilize problem solving skills to resolve customer issues and enhancing service levels, express compassion and empathy while developing strategic solutions for solving problems and addressing unsatisfactory
  • Develop procedures to increase the efficiency of numerous areas including tiling and organizing records to increase our ability to efficiently retain/recover documents, reports and records
  • Maintain a detailed delivery calendar to coordinate schedules and appointments
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Caregiver

River Oaks Assisted Living & Memory Care
Coppell, Texas
03.2012 - 03.2015
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Organized proper documentation from various internal and external sources to complete cases
  • Notifying the Respite Supervisor of any significant change in the client’s condition or body function
  • Properly safeguarding and protecting the improper disclosure of health information that either identifies a client or can be reasonably used to ascertain the client’s identity
  • Working with the scheduler to maintain the client visit calendar on a monthly and continual basis
  • Participating in trainings, staff meetings and on going professional development classes offered through the company
  • Participating in a performance review process every6 months
  • Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
  • Administered prescribed medications on a timely basis following care plan instructions.

Education

Associates In Science -

Collin College
11.2024

High School Diploma -

St. Augustine
Fort Worth, TX
06-2012

Timeline

Driver

Cfbisd Transportation
07.2022 - 10.2024

Outbound Patient Care Advocate/Claims

Alliance R Walgreens Prime Specialty
12.2018 - 05.2022

Customer Service Specialist/Operator

Walmart
09.2015 - 12.2018

Caregiver

River Oaks Assisted Living & Memory Care
03.2012 - 03.2015

Associates In Science -

Collin College

High School Diploma -

St. Augustine

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Demetria McGowan