Demetria Murphy
Conroe,TX
Summary
Dynamic and results-oriented professional with extensive experience at Amazon, adept in customer satisfaction and database entry. Excelled in enhancing productivity by streamlining processes and fostering team building. Demonstrated exceptional problem-solving abilities and a commitment to excellence, reducing product loss significantly. Skilled in Microsoft Office and prioritizing tasks effectively to achieve business goals.
Overview
7
7
years of professional experience
Work History
Clerk 2
Health and Human Services Commission
08.2023 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Processed incoming and outgoing mail and packages according to established procedures.
Returns Processor
Amazon
10.2021 - Current
- Unloaded, inspected, and stored damaged and returned products.
- Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
- Ensured proper disposal or recycling of non-sellable returned items in accordance with environmental regulations and company policies.
- Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
- Increased productivity through streamlined processes and system efficiency.
- Streamlined returns process for quicker resolution, implementing a systematic approach to handling returned items.
- Documented returned product details in [Software] inventory tracking system.
- Delivered high-quality customer service by gathering feedback on product deficiencies.
- Reduced product loss by [Number]% over [Number] years by maintaining secure environment and workflows.
- Maintained company processing standards across [Number] product lines.
- Provided exceptional customer service during all stages of the return process, addressing concerns and resolving issues promptly.
- Managed timely and effective replacement of damaged or missing products.
- Delivered prompt service to prioritize customer needs.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Customer Service Representative
Richardson Trucking
04.2022 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Identified and resolved discrepancies and errors in customer accounts.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Created and maintained detailed database to develop promotional sales.
Armed Security Officer
Knight Protective Services
01.2018 - 10.2021
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Completed full building and grounds patrols to spot and investigate concerns.
- Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
- Completed full building and grounds patrols every [Timeframe] to spot and investigate concerns.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Maintained confidentiality to protect sensitive information and prevent harmful release of information.
- Managed access control systems, ensuring only authorized individuals gained entry to restricted areas.
- Responded decisively to emergency situations with effective crisis management tactics, mitigating potential harm or damage.
- Enhanced security by conducting thorough patrols and monitoring CCTV systems for suspicious activity.
- Assessed evolving security threats and trends, proactively adjusting patrol patterns and strategies to maintain a safe environment.
- Reduced incidents of theft and vandalism by maintaining a strong visible presence at designated checkpoints.
- Maintained detailed incident reports, providing clear documentation of events for management review and action planning.
- Participated in ongoing professional training, staying current on industry trends and best practices for armed security officers.
- Provided exceptional customer service, addressing concerns and directing visitors to appropriate departments or personnel.
- Operated communication equipment to maintain contact with other security personnel during emergency calls.
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
- Enhanced visitor experience by providing courteous and efficient security screening.
- Issued access cards to authorized personnel to monitor access points.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Investigated suspicious activities and persons to maintain security of premises.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Education
Bachelor of Science - Business Administration And Management
Southern University And A&M College
Baton Rouge, LA12-2016
Associate of Science -
Remingtron College
Baton Rouge, LA10-2007
High School Diploma -
Port Allen High School
Port Allen, LA05-2002
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Administrative support
- Filing systems
- Database entry
- Administrative tasks
- Prioritization
- Relationship building
- Mail handling
- Processing mail
- Mail sorting
- Scanning and copying
- Peer relationships
- Multitasking
- Multitasking Abilities
- Problem-solving
Timeline
Clerk 2
Health and Human Services Commission
08.2023 - Current
Customer Service Representative
Richardson Trucking
04.2022 - 01.2025
Returns Processor
Amazon
10.2021 - Current
Armed Security Officer
Knight Protective Services
01.2018 - 10.2021
Bachelor of Science - Business Administration And Management
Southern University And A&M College
Associate of Science -
Remingtron College
High School Diploma -
Port Allen High School
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