Demetria Pappas-Bryant

• Mentored and trained staff, fostering a culture of continuous improvement and excellence.
• Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
• Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
• Streamlined application review processes to ensure timely and accurate admissions decisions.
• Analyzed market trends to identify opportunities for growth in resident enrollment.
• Coordinated community outreach initiatives to increase brand awareness and engagement.
• Managed all admissions for 79 bed Assisted Living Facility increasing census and maintaining high census.
• Managed marketing efforts for advertisements, radio, TV, print
• Solicitation of new business through various channels (referrals)
• Completion of all new resident admissions
• Submission of long term insurance claims, collection admissions payments.
• Completion of resident/patient files per state licensing requirements
• Completion of UAI's, ISP's, level of care, changes or additions

• Facilitate marketing events, residential activities, preparing event

materials

• Public relations. interpersonal resident and family relations

• Coordinate, create social media, website content, promotional

materials

• Coordinating with physicians for admission to facility

• New hire orientation and training.

• Create/design event programs and functions with other staff

• Maintains marketing/sales database

• Assist other departments, nursing, activities, dining

• Oversaw office operations, ensuring streamlined workflows and efficient resource allocation.
• Managed vendor relationships and negotiated contracts to optimize service delivery.
• Developed and implemented office policies, enhancing compliance and operational efficiency.
• Coordinated scheduling and logistics for meetings and corporate events, improving attendance and engagement.
• Led team training sessions, fostering professional development and enhancing staff productivity.
• Conducted regular audits of office supplies, reducing costs through strategic inventory management.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
• Successfully managed an office of 80+employees, with administrative assistance to the President, Customer Service Managers and Call Coaches
• Procurement of office supplies, vendor services including vending machines, coffee supplies, and janitorial services while cutting costs to the company
• Worked with construction workers to see additional space expansion and punch lists items were completed when needed
• Created offer letters for all locations and ensured the hiring process was complete and correct
• Assisted employees with any employment benefit changes to state/federal filing status, or changes in benefits
• Created new hire surveys and complied data for HR/recruiting
• Coordinated benefit enrollments, worked with recruiting department on interview scheduling with managers
• Administered applicant personality/mental attitude testing
• Administered new hire orientations and entered new hires in data base
• Worked with the sales department on printing/binding of company proposals
• Established hotel corporate accounts for client and executives

• Streamlined office operations by implementing efficient filing and record-keeping systems.
• Coordinated schedules and meetings for senior management, enhancing time management across departments.
• Developed and maintained office budgets, ensuring alignment with organizational goals and cost-efficiency.
• Oversaw vendor management processes, negotiating contracts to reduce costs while maintaining service quality.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Successfully managed an office of 30 personnel
• Organized all office supplies, work areas and legal documents
• Maintained budgets for corporate functions and marketing/sales exhibitions
• Worked with design firms to create corporate promotional materials
• Generated new sales revenue
• Maintained corporate data base of clients and trained personnel
• Monitored and answered all website inquiries
• Prepared sales records and maintained service level agreements
• Planned and executed all corporate event functions
• Monitored all business licenses & certifications
• Monitored and maintained procurement contracts for Government, Public and Private sector contracts
• Prepared RFQ/RFP documents for submission
• Obtained and managed vendor contracts and site building maintenance
• Executed all corporate trade show events and presentations

• Managed sales order processing, ensuring timely and accurate fulfillment of customer requests.
• Coordinated communication between sales teams and customers, enhancing service responsiveness.
• Developed and maintained comprehensive databases for tracking sales activities and customer interactions.
• Streamlined reporting processes, improving data accuracy and accessibility for decision-making.
• Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
• Collaborated with cross-functional teams to ensure seamless order fulfillment, liaising between production, shipping, and finance departments.
• Provided sales support and administrative assistance to 100+ direct and reseller sales representatives
• Served as the liaison between sales professionals, product managers and engineers
• Executed all corporate trade show events and presentations US and Canada.
• Assisted with training sales representatives and events
• Corporate planner in joint with the executive secretary
• Responsible for the design of marketing and sales media
• Ordered sales and promotional materials
• Executed yearly sales pricing lists
• Monitoring and answering all website inquiries
• Managed corporate lead data base
• Prepared all state/private/public procurement contracts and maintained corporate contractual agreements