Demetria Lavonne Peoples
Converse,TX
Summary
Experienced Community Manager with more than 13 years of experience and a proven understanding of building strong relationships with community members to create inclusive housing opportunities for low-income families. Seeking an opportunity as a Senior Community Manager to develop an inclusive housing environment for all property residents.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Community Manager
Opportunity Home San Antonio
12.2024 - Current
- Manage over 300 residential units in a four-community portfolio, and proactively inspect and review lease compliance.
- Manage a team of 14 by implementing team-building activities and providing annual performance reviews, which helped to increase productivity and efficiency.
- Resolve escalated customer service issues by mediating between staff and residents, and consulting with leadership as needed.
- Continually monitor occupancy and advise leadership of concerns.
- Walk each property regularly to ensure that all maintenance issues are addressed promptly and effectively.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conduct regular inspections to identify needed improvements and maintain the highest standards.
- Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
- Organize and lead monthly resident meetings to foster a sense of community and gather feedback for continuous improvement.
- Managed the budget for community projects, ensuring effective allocation of resources.
Assistant Community Manager
San Antonio Housing Authority
07.2022 - 12.2024
- Manage 300+ residential units in a 4 community portfolio and proactively inspect and review lease compliance.
- Communicate with the Security department regarding possible trouble areas and review resident statements to address concerns, resulting in a decrease in crime at the property.
- Perform resident relations activities by counseling residents on various problems or may refer residents to local social service agencies.
- Resolve escalated customer service issues by mediating between staff and residents and consulting with leadership as needed.
- Manage a team of up to 6 by implementing monthly team building activities and providing annual performance reviews, which helped to increase employee productivity and efficiency.
- Monitored budget performance and identified areas of potential cost savings.
- Complete and Submit performance evaluations, record time and attendance on subordinate employees, and recommend disciplinary actions when necessary.
- Effectively Managed 2 properties and staff in the absence of the Property Managers while waiting for the positions to be filled.
Customer Service Specialist I
San Antonio Housing Authority
07.2016 - 06.2022
- Conducted screening, intake and move in of applicants as per the Admissions and Continued Occupancy Policy.
- Prepared and collected monies due to the assigned properties by making phone calls, sending emails, and sending out reminder letters.
- Ensured rent payments and other charges are imputed into the computer in a timely manner, maintain records of collections and repayment agreements
- Completed and tracked annual recertifications on residents.
- Reviewed resident rental agreements and lease compliance for 100+ units.
- Issued lease violations, contacting the resident to explain the violation, and following up to ensure compliance.
- Prepared and processed recommendations for lease terminations by sending a notice of intent to vacate and completed the lease termination form.
- Regularly coordinated with the maintenance request and to improve the overall efficiency of expedited requests.
- Adept in the Housing Authority policies and procedures to provide a consistent message in all interactions.
- Effectively communicated with residents, co-workers, and management in both oral and written forms.
- Confidently and Effectively Managed Property in the absence of the Property Manager and Assistant Property Manager.
Administrative Assistant
San Antonio Housing Authority
04.2012 - 06.2016
- Created & submitted requisitions, correspondences with contractors & other documents.
- Screened calls & responds to inquiries from clients, contractors & internal personnel to answer general questions regarding housing.
- Assisted with administrative functions including the waiting list, inspections, informal hearings, and recertifications to include mailing notifications, schedule appointments, create agendas for various meetings & recorded minutes.
- Maintained appointment calendars, manage meeting & coordinate office Activities as needed.
- Received & routed incoming mail, prepare outgoing mail & reply to routine correspondence.
- Reviewed work orders, records & files for accuracy of information; distribute related paperwork.
- Maintained inventory control of office supplies & equipment.
- Demonstrated high confidentiality when dealing with highly sensitive correspondence.
- Managed client's file integrity in accordance with privacy & confidentiality laws and regulations.
- Maintained a working knowledge of policies and procedures as established by the U.S. Department of Housing and Urban Development (HUD) and/or SAHA.
- Gathered data from files, typed reports, and performed daily data entry.
- Coordinated with managers & vendors involved to produce well-organized events for NNO, monthly/quarterly meetings, etc.
Office Manager
Smile Center
11.2008 - 03.2012
- Supervised a team of up to 8 dental assistants and front office staff, ensuring high performance through effective leadership and clear communication.
- Implemented and led weekly staff meetings to foster team collaboration, address concerns, and plan for upcoming tasks and goals.
- Developed and maintained the staffing schedule to ensure optimal coverage, balancing team members' needs with operational requirements.
- Efficiently scheduled all dental and training appointments, ensuring seamless coordination and minimal disruption to office operations.
- Resolved escalated customer service issues by mediating between staff and patients, demonstrating strong conflict resolution and problem-solving skills.
- Managed the office budget with precision, overseeing the ordering of supplies, equipment, and coordinating necessary repairs to maintain a smooth workflow.
- Conducted performance evaluations, recorded time and attendance, and recommended disciplinary actions when necessary to uphold high standards of performance and accountability.
Administrative Support Specialist
United States Air Force
06.1993 - 06.1997
- Efficiently scheduled Airman training courses, ensuring seamless coordination and minimal disruption to office operations.
- Managed the office budget with precision, overseeing the ordering of office supplies, and coordinated equipment repairs to maintain a smooth workflow.
- Scheduled meetings, appointments, and travel arrangements for Senior officers.
- Prepared and Submitted performance evaluations.
- Scheduled Airman Medical and dental appointments.
- Prepared all office correspondence.
- Completed Orientation for new Airmen.
Education
High School Diploma -
Wiesbaden High School
Wiesbaden, Germany06.1989
Skills
- Accuracy and attention to detail, 20 years in customer service, Over 12 years experience in Property Management
Certification
- Public Housing Specialist | Nan McKay | 2020
- Fair Housing Certification | External Agency | 2019
Timeline
Community Manager
Opportunity Home San Antonio
12.2024 - Current
Assistant Community Manager
San Antonio Housing Authority
07.2022 - 12.2024
Customer Service Specialist I
San Antonio Housing Authority
07.2016 - 06.2022
Administrative Assistant
San Antonio Housing Authority
04.2012 - 06.2016
Office Manager
Smile Center
11.2008 - 03.2012
Administrative Support Specialist
United States Air Force
06.1993 - 06.1997
High School Diploma -
Wiesbaden High School