DEMETRIA RICHBURG
Washington,DC
Summary
Professional with 8 years of experience in customer service, specializing in operational efficiency and customer satisfaction. Expertise in scheduling, staff coordination, and resolving customer issues effectively. Proven ability to enhance client relations and streamline processes for improved service delivery.
Overview
6
6
years of professional experience
Work History
Front Desk
Marriott Courtyard
Tysons Corner
03.2024 - 05.2025
- Delivered exceptional guest service by providing a warm, professional welcome and ensuring a seamless check-in and check-out experience in line with Marriott brand standards.
- Managed daily front desk operations, including reservations, room assignments, billing, and payment processing using Opera PMS.
- Addressed guest inquiries, requests, and concerns promptly, ensuring high guest satisfaction and positive feedback.
- Promoted Marriott Bonvoy membership, hotel amenities, and on-property services to enhance guest engagement.
- Coordinated with housekeeping, maintenance, and management to ensure room readiness and resolve service issues efficiently.
- Handled cash, credit card transactions, and maintained accurate guest accounts and financial records.
- Maintained guest confidentiality and complied with Marriott policies, safety, and security procedures.
- Supported night audit, shift handovers, and administrative duties as needed.
- Consistently met brand standards for professionalism, communication, and service excellence.
Accounting/HR Manager
Embassy Suites
Springfield
09.2023 - 03.2024
- Oversee, develop, and implement accounting policies and procedures.
- Ensured financial compliance and managed budgeting and forecasting processes.
- Managed the accounting team to ensure all financial reporting deadlines are met.
- Assisted the General Manager in all stages leading to the preparation of all monthly financial reporting.
- Ensured all HR transactions are processed in compliance with federal and state labor and tax regulations.
- Developed, implemented, and audited HR administrative policies and procedures.
- Provided support through the self-service portal—guided employees and managers with general HR policies and procedural manuals.
Mental Health Office Manager
Y.O.U Holistic Health and Wellness Center
Alexandria, VA
12.2020 - 08.2023
- Served as the central point of contact for the office, and managed front office daily operations.
- Updated patient accounts and information daily, handled and processed confidential patient information.
- Provided insurance verifications for the entire team’s patient roster via CareFirst Providers and Availity.
- Processed patient payments and entered patient demographics for billing purposes.
- In charge of initial patient scheduling.
- Provided efficient communications by providing timely and accurate assistance to team members and the Chief Operators.
Night Auditor/ Front Office Agent/F&B - Floater
Hilton Garden Inn/ Courtyard Marriott/ Embassy Suites
Vienna, Springfield
03.2019 - 10.2021
- Provided excellent customer service, ensuring that all company policies and procedures are followed.
- Completed night audits, reconciling discrepancies, and closing out registers.
- Calculated billing and posted charges to room accounts.
- Maintained records of accounting and billing issues.
- Responded to room requests, answered busy phone lines, and greeted and checked guests in.
- Delivered tailored concierge service, also worked closely with housekeeping and maintenance personnel to maintain a detailed record of room status and conditions.
Education
High School Diploma -
Potomac High School
Oxon Hill, MD06-1993
Skills
- Microsoft Office Suites
- Guest relations
- Front desk operations
- Team management
- Supervision and leadership
- Windows
- Buildinglink
- Deltek Ajera
- Editing
- Background Verifications
- OnQ
- Strong Interpersonal Skills
- Good Written and Oral Communication
- Operating Multi phone lines
Timeline
Front Desk
Marriott Courtyard
03.2024 - 05.2025
Accounting/HR Manager
Embassy Suites
09.2023 - 03.2024
Mental Health Office Manager
Y.O.U Holistic Health and Wellness Center
12.2020 - 08.2023
Night Auditor/ Front Office Agent/F&B - Floater
Hilton Garden Inn/ Courtyard Marriott/ Embassy Suites
03.2019 - 10.2021
High School Diploma -
Potomac High School