Demetria Shaw
Killeen
Summary
Dynamic file clerk skilled in claims processing and customer relationship management. Proven ability to enhance document retrieval processes and ensure data integrity, contributing to improved team collaboration and operational efficiency. Results-driven professional with a strong focus on attention to detail and effective communication. Experienced in managing documentation and supporting audits, ready to leverage problem-solving skills to contribute to organizational success. Computer-savvy and willing to learn to handle diverse office needs. Excels under pressure and flexes easily with changing demands. Detail-oriented professional reliable in completing accurate work. Careful to check and verify documentation to prevent errors and minimize rework. Dedicated administrative professional with experience in popular systems and software. Friendly employee with strong customer service and issue resolution skills.
Overview
6
6
years of professional experience
Work History
File Clerk
Cashmax
Killeen
02.2024 - 01.2025
- Organized and maintained filing systems for client documents and records.
- Processed incoming paperwork for accuracy and proper categorization.
- Assisted in archiving outdated files to improve space efficiency.
- Collaborated with team members to streamline document retrieval processes.
- Ensured compliance with company policies in document handling procedures.
- Managed electronic filing systems using specialized software applications.
- Provided support during audits by preparing necessary documentation and reports.
- Trained new staff on filing protocols and best practices for document management.
- Organized and filed documents according to established procedures.
- Prepared labels for new files and folders as needed.
- Performed data entry tasks related to filing activities.
- Retrieved requested files from archives or other offsite locations.
- Reviewed files to check for complete and accurate information.
- Handled confidential material with discretion in accordance with company regulations.
- Maintained records of filing activities, including document tracking and storage locations.
- Verified accuracy of filing information prior to indexing documents into the system.
- Processed incoming mail by sorting, batching, and distributing documents for filing.
- Scanned and filed forms, reports, correspondence and receipts.
- Created new files when necessary following established protocols.
B2B Sales Representative
Spectrum
Oklahoma City
03.2022 - 01.2024
- Developed strong relationships with key business clients to drive sales growth.
- Conducted product presentations and demonstrations to educate potential customers.
- Collaborated with marketing teams to align promotional strategies and messaging.
- Managed customer inquiries and resolved issues in a timely manner.
- Analyzed market trends to identify new business opportunities for growth.
- Created tailored proposals based on client needs and industry insights.
- Maintained accurate records of customer interactions in CRM systems.
- Participated in trade shows and networking events to expand professional connections.
- Attended trade shows, conferences and other events to promote company's products or services.
- Managed accounts receivable for existing customers by following up on payments due.
- Provided technical advice on products or services to customers.
- Developed and maintained relationships with clients through regular communications, meetings and follow-up phone calls.
- Negotiated contracts with clients to ensure maximum profitability.
- Developed promotional materials such as brochures, flyers or website content related to the company's products or services.
- Maintained accurate records of all sales leads, opportunities and client interactions in CRM system.
- Identified potential customers and developed strategies to target them effectively.
- Assisted in developing annual sales plans that included goals, objectives and strategies for achieving success.
- Participated in weekly team meetings with managers to review progress on goals and discuss challenges faced during the week.
- Prepared sales presentations, proposals, contracts and other documents for customers.
- Scheduled sales appointments and met with potential customers to explain benefits of products and services.
- Generated reports using data analysis tools such as Excel spreadsheets or Salesforce software.
- Created strategies to increase sales revenue by targeting key markets or expanding into new areas of business.
- Prospected new opportunities by identifying promising commercial customers and qualifying leads.
- Researched industry trends, competitor offerings and customer feedback.
- Conducted market research to identify customer needs and determine competitive pricing strategy.
- Maintained customer records to document communications and sales activity.
- Provided ongoing training and support for team members on topics related to B2B sales processes.
- Discussed pricing and negotiated service contracts to secure agreements.
- Delivered product demonstrations and presentations to prospective customers.
Data Entry Clerk
Teleperformance USA
Killeen
07.2019 - 03.2022
- Entered data accurately into company databases and systems.
- Reviewed documents for completeness and accuracy before data entry.
- Maintained organized files and records for easy retrieval.
- Assisted team members with data-related inquiries and troubleshooting.
- Processed high volumes of information while ensuring data integrity.
- Collaborated with departments to verify and validate entered data.
- Monitored workflows to identify areas for process improvement.
- Trained new hires on data entry procedures and best practices.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Updated existing records with new or revised information as needed.
- Created spreadsheets to track data entries.
- Followed up on pending tasks until completion.
- Verified accuracy and completeness of data entry into the database system.
- Operated various office equipment such as scanners, printers. when required.
- Maintained confidentiality of sensitive information entered into the system.
- Checked source documents against entered data to ensure accuracy.
- Identified and corrected data entry errors to prevent duplication across systems.
- Scanned documents into appropriate databases for storage purposes.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Contacted customers via phone or email to address data inquiries.
- Provided support to management staff in regards to data entry processes.
- Reviewed existing information for accuracy and made necessary corrections.
- Assisted colleagues with resolving any issues related to data entry operations.
Education
Associate of Applied Science - Health Administration
Colorado Technical University
Colorado Springs, CO03-2023
High School Diploma -
Richard Milburn Academy
Killeen, TX05-2004
Skills
- Claims processing
- Data accuracy
- Policy verification
- System analysis
- Documentation management
- Customer relationship management
- Contract negotiation
- Technical training
- Attention to detail
- Effective communication
- Problem solving
- Team collaboration
- Time management
- Allocating claims
- Data entry proficiency
- Claims review
- Regulatory compliance
- Professionalism and ethics
- Payments posting
- Claims
- Claims processing software
- Large-sum computations
- Dispute resolution
- Data entry software
- Data integrity
- Organizing and prioritizing work
- Risk assessment
- Teamwork
- Multitasking
- Data management
- Computer proficiency
- Problem-solving aptitude
Timeline
File Clerk
Cashmax
02.2024 - 01.2025
B2B Sales Representative
Spectrum
03.2022 - 01.2024
Data Entry Clerk
Teleperformance USA
07.2019 - 03.2022
Associate of Applied Science - Health Administration
Colorado Technical University
High School Diploma -
Richard Milburn Academy