DEMETRIA SMITH
Hampton,GA
Summary
Senior HR Specialist with over 10 years of experience. Self-starter who takes initiative to elevate, influence and deliver business goal. Track record of outstanding communication, interpersonal, and organizational skills. Experience with Icims, Workday, and ADPwork force and applicant tracking system. 5 years of Healthcare experience.
Overview
18
18
years of professional experience
Work History
Benefit Specialist
Ttec (TeleTech) - HealthCare Solutions
Englewood, CO
11.2023 - 12.2023
- Provided assistance to plan participants by explaining benefits information to ensure educated selections.
- Processed enrollment forms, changes in status forms, terminations and other benefit documents in a timely manner.
- Provided customer service support to employees regarding questions or concerns about their benefits packages.
- Monitored open enrollments to ensure accuracy of employee selections and that deadlines were met.
- Answered 50 calls per shift to assist with customer questions and concerns.
Human Resource Operation Consultant
Mayo Clinic Health System (contractor)
Rochester, MI
03.2023 - 06.2023
- Work directly with FTE/Client counterparts in backfill capacity
- Assist with workflow, documentation, data entry to support TA in current state system (BrassRing)
- Responsible for sourcing, recruiting or closing candidates - client
- Responsible for supporting the workflows of TA, Recruiting, Offer Management, and Closing candidates in the current state system.
- Processed average of 300 service now transactions each day to keep workflows moving smoothly.
- Maintained applicant profiles and information in applicant tracking system.
- Oversaw new employee hiring and onboarding procedures, developing guidelines, designing standard interviews and participating in selection and training of new hires.
Human Resource Generalist
Delta Airlines
Atlanta, GA
06.2022 - 03.2023
- Responsible for handling Intermittent FMLA request
- Maintained accurate documentation of all employee leaves taken under the Family Medical Leave Act.
- Updated Schedules and Payroll system in a timely manner for daily absence
- Provided guidance to clients on compliance with company policies and applicable law, such as those pertaining to discipline, attendance and FMLA
- Attended and participate in on-going training to support the ever-changing environment
- Responded to inquiries from employees, supervisors, HR staff, attorneys or other third parties concerning leave entitlements or other aspects of the law.
Sr. Talent Acquisition Coordinator
Chime Solutions
Morrow, GA
03.2021 - 06.2022
- Facilitate various administrative recruiting processes, including coordination of new hire requests and approvals, posting positions, conducting reference checks, generating offer letters, communicating with over 200 candidates weekly, and generating various recruiting-related reports
- Manage recruiting vendor contracts and relationships, including over 10 temporary agencies, as the import specialist for over 50 new hires weekly
- Talent Acquisition practice subject matter expert for ATS-ICIMS as the point of escalation for TA team members to resolve any delays or obstacles in the onboarding process as well as train all new hires on the ATS
- Utilize system information to manage the onboarding process and ensure any pending flags are being resolved in a timely fashion, including successfully processing over 200 onboarding documents and offer letters weekly
- Partner with hiring managers and frontline leaders to ensure a seamless new hire experience while creating systematic changes to improve current onboarding and orientation processes and programs
- Created and executed a service delivery system by creating solutions for business problems that resulted in a 40% increase of candidates completing onboarding in a timely manner
- Managed Training and development of new hires.
Human Resource Coordinator, Staffing
Healthcare Staffing Inc.
Marietta, GA
12.2016 - 03.2021
- Respond to internal and external HR-related inquiries or requests and provide assistance
- Maintain records of personnel-related data (payroll, personal information, leaves, turnover rates, etc.) on paper and in the database and ensure all employment requirements are met
- Performed standard payroll process for 100 staffing employees
- Liaise with other departments or functions (payroll, benefits, etc.)
- Completed full-cycle recruitment and hiring process by sourcing candidates, performing background checks, assisting in shortlisting, issuing employment contracts, etc
- Coordinate training sessions and seminars
- Collaborate with managers with concerns related to FMLA or workers compensation
- Responsible for Employee Relations, conflict resolution and maintaining employee engagement
- Perform orientations and onboarding, and update records with new hires
- Responsible for unemployment claims administration and company representation at unemployment hearings
- Assist with providing guidance for a defined group on a variety of subjects, including anticipation and planning for changing people needs, driving engagement and supporting HR initiatives
- Support compliance with state/federal employment laws, corporate HR policies, procedures, and guidelines
- Reviewed human resources paperwork for accuracy and completeness.
Human Resource Assistant
Glock, Inc
09.2013 - 12.2016
- Acted as the first point of contact for all general HR inquiries, administration, and correspondence
- Screen candidates and schedule interviews
- Responsible for accurate data entry into HRIS systems
- Perform onboarding process and distribute employee badges
- Standard weekly payroll process for 30–40 staffing employees
- Maintained human resources records by recording new hires, transfers, terminations, changes in jobs using classifications and merit increases, and tracking vacation, sick and personal time
- Responsible for active and inactive personnel records
- Provided consistent communication to managers on status of requisitions and candidates
- Supported the delivery of compliance with HR policies, processes, and local employment legislation for all employees.
Corporate Specialist
Wayfield Foods
03.2006 - 09.2013
- Performed all clerical duties and administrative support to Human Resource Department
- Received and verified employee time sheets for payroll processing
- Scanned, faxed, copied, and filed documents for office use
- Maintained employee personnel files
- Coordinated with branches & related corporate departments to ensure that price matrix data is received in a timely manner using a variety of methods and tools
- Ensured special pricing dates are reviewed and updated.
Education
Master of Arts - Human Resources Management
The University of Arizona Global Campus
05.2024
Bachelor of Arts - Human Resource Management
The University of Arizona Global Campus
05.2022
Skills
- Recruitment
- Compensation and Benefits
- Organizational Development
- Performance Management
- Talent Management
- Proficient in ATS, Workday, Recruiting, ADP, Oracle, HRIS, Trinet, BrassRing and iCIMS
- New Employee Orientations
- Microsoft Office
- Payroll and Benefits Administration
- Training Development
- Talent Acquisition
Timeline
Benefit Specialist
Ttec (TeleTech) - HealthCare Solutions
11.2023 - 12.2023
Human Resource Operation Consultant
Mayo Clinic Health System (contractor)
03.2023 - 06.2023
Human Resource Generalist
Delta Airlines
06.2022 - 03.2023
Sr. Talent Acquisition Coordinator
Chime Solutions
03.2021 - 06.2022
Human Resource Coordinator, Staffing
Healthcare Staffing Inc.
12.2016 - 03.2021
Human Resource Assistant
Glock, Inc
09.2013 - 12.2016
Corporate Specialist
Wayfield Foods
03.2006 - 09.2013
Master of Arts - Human Resources Management
The University of Arizona Global Campus
Bachelor of Arts - Human Resource Management
The University of Arizona Global Campus