Demetria Smith
Summary
Strong work ethic, adaptability and exceptional interpersonal skills.
Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Caregiver
SYNERGY HomeCare
Katy
2023.01 - 2024.03
- Assisting elderly
- Cooking
- Cleaning
- Helped maintain the safety of client's environment by removing hazards such as rugs or furniture that could cause falls.
Receptionist
Concierge Services
Katy , OK
2023.08 - 2024.01
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Provided excellent customer service by responding quickly to inquiries via phone or email in professional manner.
- Resolved any customer complaints or issues in timely fashion following established protocols.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors to provide information and direct to appropriate personnel.
Call Representative
Concierge Services
Katy , TX
2024.01 - 2024.05
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Offered resolutions to de-escalate calls and solve customer issues.
- Navigated through computer systems to review information and respond appropriately to callers.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated databases with new and modified customer data.
- Referred unresolved customer grievances to designated departments for further investigation.
Education
Bachelor of Science - Nursing
Houston Community College
Houston, TX2027-05
Skills
- Cash Handling
- Guest Relations
- Supply Management
- Clerical Support
- Office Administration
- Customer Service
- Appointment Scheduling
- Strategic Planning
- Scheduling
- Task Delegation
- Call Routing
- Conflict Management
- Email and telephone decorum
- Initiative-taking
- Analytical mastery
Timeline
Call Representative
Concierge Services
2024.01 - 2024.05
Receptionist
Concierge Services
2023.08 - 2024.01
Caregiver
SYNERGY HomeCare
2023.01 - 2024.03
Bachelor of Science - Nursing
Houston Community College
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