Summary
Overview
Work History
Education
Skills
Timeline
Generic

Demetria Staton

Bethel,NC

Summary

Dynamic professional with experience at Michael's Angels Home of Healing, excelling in compassionate care and behavioral management. Proven ability to foster trust and rapport with patients while collaborating with healthcare teams. Skilled in active listening and vehicle inspection, ensuring safety and compliance in all tasks. Committed to enhancing patient wellbeing and service quality.

Logistics professional prepared for this role with experience in managing gate operations and verifying shipment documentation. Known for ensuring smooth and efficient processes while maintaining accurate records. Focuses on team collaboration and adaptability. Valued for reliability, attention to detail, and effective communication.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

5
5
years of professional experience

Work History

PCA

Michael's Angels Home of Healing
01.2025 - 08.2025
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
  • Maintained clean and safe environment to promote patient safety and comfort.

Line Support

Flagstone Foods
07.2023 - 01.2025
  • Collaborated with 1st line support engineers to address complex technical issues, ensuring seamless service delivery.
  • Adhered to company guidelines when operating machinery, supporting compliance with industry regulations and requirements.
  • Supported management in meeting deadlines by prioritizing tasks and efficiently managing time.

Gate Clerk

Lazer Spot
06.2022 - 07.2023
  • Conducted thorough inspections of transportation equipment entering or leaving the facility to prevent unauthorized access or potential damage risks.
  • Completed hourly patrols of facility, grounds and perimeter.
  • Issued access cards to authorized personnel to monitor access points.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.

Customer Service Representative

Afni Inc, Verizon
03.2020 - 04.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Education

No Degree - Forensic Science

Saint Augustine's University
Raleigh, NC

Tarboro High School
Tarboro, NC
06-2021

Skills

  • Behavioral management
  • Compassionate care
  • Active listening
  • Call center experience
  • Vehicle inspection
  • Transportation
  • Assembly line support
  • Production line support

Timeline

PCA

Michael's Angels Home of Healing
01.2025 - 08.2025

Line Support

Flagstone Foods
07.2023 - 01.2025

Gate Clerk

Lazer Spot
06.2022 - 07.2023

Customer Service Representative

Afni Inc, Verizon
03.2020 - 04.2022

No Degree - Forensic Science

Saint Augustine's University

Tarboro High School

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