DEMETRIA STOKES
McDonough,GA
Summary
Accomplished Registered Nurse Case Manager with 10+ years of experience dedicated to quality care of diverse patients. Smoothly blend hands-on skills with advanced clinical background. Successful at working with all levels is of healthcare providers, physicians and administrators to address patient needs. Caring Registered Nurse with dedicated service in various types of long-term and home health care settings. Provides individualized care plans and helps patients meet goals by delivering direct and effective patient care. Committed to increasing patient satisfaction and streamlining procedures. Compassionate Registered Nurse with experience offering comprehensive patient care in outpatient environments. Works well with diverse patient populations and fosters trusting relationships to improve outcomes. Efficiently coordinate with healthcare professionals to advance patient care. Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
RN Transitional Care/ High Risk Case Manager
Village Medical
02.2022 - Current
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Completed initial assessments of patients and family to determine and address individual home care needs. ·
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Responded promptly and professionally to patient questions and concerns.
- Assessed and examined patients and documented history of current and previous conditions, diseases and injuries along with medications currently being taken.
Inpatient RN Case Manager
Southern Regional Medical Center
08.2021 - 02.2022
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Completed initial assessments of patients and family to determine and address individual home care needs. ·
- Coordinated with interdisciplinary professionals to develop plans of care, administer tests and monitor patient status.
- Liaised with physicians regarding patient needs, performance and changes.
- Developed care plans based on nursing diagnosis and incorporated therapeutic, preventive and rehabilitative nursing methods.
- Created patient assessments and plans for individual home care needs.
- Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
- Used EPIC to maintain database of relevant information for practitioners to access and coordinate patient care.
- Self-motivated, with a strong sense of personal responsibility
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Skilled at working independently and collaboratively in a team environment
RN Case Manager
Kaiser Permanente
11.2020 - 07.2021
- Collaborated with interdisciplinary team of professionals as well as patients and families to determine appropriate treatment options
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system
- Assessed and reviewed patients for discharge and planning, including integrating services for patients requiring horne care, home infusion and durable medical equipment (DME)
- Optimized program resource utilization to prevent unnecessary hospital admissions
- Lowered costs while improving care quality by coordinating services and collaborating with dedicated healthcare team
- Case Managed the Emergency Room, Labor and Delivery, Postpartum and NICU
- Collaborated with interdisciplinary team of professionals as well as patients and families to determine appropriate treatment options
- Gathered community resources and coordinated referrals to obtain services
- Communicated with relatives of patients about diagnoses and treatment programs
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (ERR) system
- Provided education and support to patients' family members
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Optimized program resource utilization to prevent unnecessary hospital admission
- Assessed, and reviewed patients for discharge and planning, including integrating services for patients requiring home care, home infusion and durable medical equipment OME)
- Lowered costs while improv{ng care quality by coordinating services and collaborating with dedicated healthcare team
- E Updated and maintained discharge plan of care with physician, members of healthcare team, patients, and families
- Collaborated with physicians during medical Rounds, updated treatment plans, and provided plan of care to patients and
- Families.
- Completed initial assessments of patients and family to determine and address individual home care needs. ·
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Examined patients and documented history of current and previous conditions, illnesses, injuries and current medications.
Workers' Compensation Case Manager
Aetna
06.2019 - 10.2020
- Complied with established internal controls and policies
- Developed strategic plans for day-to-day financial operations
RN Case Manager
United Healthcare Group
01.2017 - 06.2019
- Checked into questionable claims, interviewing agents and claimants to resolve errors and omissions
- Conducted secondary evaluations of original investigations documentation and reports to facilitate smooth resolutions
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Optimized program resource utilization to prevent unnecessary hospital admissions
- E Helped patients navigate healthcare system and care options by educating on relevant subject areas and answering questions throughout treatment process
- Used facility EMR system to update patient records, transmit prescriptions and transfer files
- Developed appropriate care plans for at-risk individuals and high-risk families e Collaborated with physicians on patient medications, medical needs and performance.
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Completed initial assessments of patients and family to determine and address individual home care needs. ·
Education
Bachelor of Science - Nursing
Western Governors University
09.2024
Associate of Science - Nursing
ATS
Cleveland, OH07.2007
Skills
- Patient care planning
- Patient advising
- Emotional awareness
- Patient Management
- Budgeting expertise
- Updating, computer records
- Intake and discharge
- Patient discharging
- Family and patient support
- Health and Wellness expertise
- Care Management
- Diabetes management
- Electronic Health Records Management
- Patient and Family Advocacy
- Postpartum Care
- Chronic Disease Management
- Medical Assessments
- Patient Care
- EMR Systems
Accomplishments
Certified Case Manager
Certification
Certified Case Manager
Timeline
RN Transitional Care/ High Risk Case Manager
Village Medical
02.2022 - Current
Inpatient RN Case Manager
Southern Regional Medical Center
08.2021 - 02.2022
RN Case Manager
Kaiser Permanente
11.2020 - 07.2021
Workers' Compensation Case Manager
Aetna
06.2019 - 10.2020
RN Case Manager
United Healthcare Group
01.2017 - 06.2019
Bachelor of Science - Nursing
Western Governors University
Associate of Science - Nursing
ATS
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