Summary
Overview
Work History
Education
Skills
Websites
Volunteer Experience 2011-2023
Timeline
Generic

DEMETRIA TARKINGTON

Newport News,VA

Summary

Professional skilled in client and team relationship management with a proven track record in problem-solving and conflict resolution. Extensive management experience complemented by successful process improvements. Proficient in accounting software and strategic planning, focusing on operational efficiency. Recognized for implementing innovative solutions and curating impactful events that drive organizational success.

Overview

11
11
years of professional experience

Work History

Guest Service Department Manager

Travel + Leisure
Williamsburg, VA
06.2023 - Current
  • Developed and maintained policies to streamline resort operations and elevate guest experience.
  • Executed conflict resolution strategies to address guest concerns efficiently.
  • Conducted audits on reservation modifications for accuracy and compliance.
  • Performed resource allocation forecasting to enhance planning efficiency.
  • Inspected equipment regularly, coordinating maintenance as required.
  • Formulated operational strategies to boost efficiency, reduce costs, and increase profits.
  • Investigated incidents involving guests or staff, documenting findings thoroughly.

Assistant Guest Service Manager

Travel + Leisure
Williamsburg, VA
01.2023 - 06.2023
  • Oversee the daily operations of the guest service and activities department
  • Embrace and train our Hospitality with heart culture
  • Complete regular inspections of amenities and facilities
  • Manage purchasing and balance checkbooks for my departments
  • Complete knowledge of enforcement of company’s policies and procedures
  • Build and maintain healthy relationships with my team and guests
  • Create, coordinate, and organize guest and employee events
  • Continually develop myself and the team through trainings, monitoring performance, and one on ones

Accounting Admin Assistant (multi-site)

Travel + Leisure
San Francisco, CA
05.2021 - 12.2022
  • Executed data transfer and entry to maintain accurate records.
  • Managed inventory and purchase orders to ensure optimal stock levels.
  • Liaised with vendors and clients to facilitate smooth operations.
  • Balanced checkbooks to uphold financial accuracy.
  • Assessed budgets to identify variances and necessary adjustments.
  • Reconciled expenses and financial records for precise reporting.
  • Processed invoices through effective coding methods to streamline payments.
  • Conducted financial reviews and forecasting to support strategic planning.

Administrative Assistant (multi-site)

Travel + Leisure
San Francisco, CA
07.2019 - 05.2021
  • Secured confidential information while ensuring compliance with regulatory standards.
  • Maintained accurate records and monitored compliance with established protocols.
  • Generated contracts, board packets, and correspondence to support management operations.
  • Developed processes that streamlined efficiency across departmental functions.
  • Managed communication within executive office to enhance operational effectiveness.
  • Facilitated onboarding and training programs for new hires to ensure smooth integration.
  • Processed financial documents, contracts, expense reports, and invoices in a timely manner.
  • Organized meetings and events to promote team collaboration and engagement.

Caregiver

In Home Support Services
CA
06.2017 - 07.2019
  • Ensured daily living standards through consistent oversight and support.
  • Coordinated transportation services and managed appointments and outings.
  • Provided protective supervision to ensure safety and well-being.
  • Administered medication management to guarantee adherence and health.
  • Prepared nutritious meals tailored to individual dietary needs.
  • Conducted house maintenance tasks to uphold a safe living environment.

Assistant Guest Service Store Manager

Gap
San Francisco, CA
02.2014 - 06.2017
  • Streamlined organization of projects, brand collaborations, and events.
  • Managed social media channels and created engaging content.
  • Developed training programs to enhance team productivity.
  • Formulated strategies to achieve store objectives and KPIs.
  • Conducted audits to identify loss and mitigate risks.
  • Recruited and interviewed candidates for various roles.
  • Evaluated employee performance to foster empowerment.
  • Monitored cash drawers and ensured accuracy in nightly deposits.

Education

Associate of Arts - Fashion Design

FIDM: Fashion Institute of Design And Merchandising
San Francisco, CA
12.2012

Skills

  • Customer service excellence
  • Data entry and transfer
  • Microsoft Office and Adobe Suites
  • Adaptability
  • Problem solving
  • Effective communication
  • Attention to detail
  • Training and onboarding
  • Decision making
  • SAP and Oracle software
  • Multitasking and prioritization
  • Interpersonal skills
  • CPR and first aid

Volunteer Experience 2011-2023

Outreach Leader, Fresh Start Church, Vallejo, CA:  Recruited and trained team members to enhance overall performance. /Coordinated events, ensuring successful execution and participation. /Managed budget effectively to maximize resource allocation. /Created engaging social media content to boost awareness and outreach. /Researched supplies and organizations to support operational needs. /Developed strong relationships with vendors and stakeholders served.

Timeline

Guest Service Department Manager

Travel + Leisure
06.2023 - Current

Assistant Guest Service Manager

Travel + Leisure
01.2023 - 06.2023

Accounting Admin Assistant (multi-site)

Travel + Leisure
05.2021 - 12.2022

Administrative Assistant (multi-site)

Travel + Leisure
07.2019 - 05.2021

Caregiver

In Home Support Services
06.2017 - 07.2019

Assistant Guest Service Store Manager

Gap
02.2014 - 06.2017

Associate of Arts - Fashion Design

FIDM: Fashion Institute of Design And Merchandising

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DEMETRIA TARKINGTON