Open To Work
Demetria Toliver
Arlington,TX
Work Preference
Summary
Senior Resolution Coordinator adept at managing complex customer escalations in a corporate environment. Strong capabilities in case investigation, policy interpretation, and de-escalation, ensuring compliance and clear documentation. Recognized for enhancing customer satisfaction through effective communication and collaborative problem-solving.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Senior Resolution Coordinator
Walmart Corporate Remote
Bentonville, AR
07.2020 - 01.2025
- Resolved conflicts between customers and associates to ensure a positive shopping experience.
- Handled calls related to in-store issues, including lack of assistance, returns, refunds, and gift card exchanges, ensuring customer satisfaction.
- Conducted outbound calls to troubleshoot customer issues and provide solutions.
- Transitioned to private brands department, focusing on resolving pharmacy-related issues, including Relion meters and Equate BP monitors.
- Provided feedback to suppliers on performance of private brands, including Marketplace, Great Value, and Equate, to enhance product quality.
Patient Care Coordinator
TeamHealth Billing Center
Fort Worth, TX
05.2016 - 06.2020
- Facilitated patient access to care as first point of contact.
- I answer phone calls, help patients schedule appointments, check in patients, take patient payments, and follow- up with patients about missing documents and appointments.
Education
Drug testing specimen collector -
Diagnostic Lab
Mobile03-2025
Business Administration - Associate's degree
University of Phoenix
Tempe, AZ11-2006
General Studies - High school diploma
Academy With Community Partners
Mesa, AZ05-2003
Skills
- Client support
- Complaint resolution
- Customer service excellence
- Customer service relations
- Healthcare support
- Ticket management
- Zoho Desk management
- SAP/ERP systems
- Technical troubleshooting
- Microsoft Office Suite
- Microsoft Word proficiency
- Attention to detail
- Phone communication
- Conflict resolution
Certification
Driver's License, 01/01/25, 01/31/33, Class D driving licence
Languages
English, Fluent
Timeline
Senior Resolution Coordinator
Walmart Corporate Remote
07.2020 - 01.2025
Patient Care Coordinator
TeamHealth Billing Center
05.2016 - 06.2020
Drug testing specimen collector -
Diagnostic Lab
Business Administration - Associate's degree
University of Phoenix
General Studies - High school diploma
Academy With Community Partners