Demetria Miller-Troy
San Antonio,TX
Summary
Proven track record of enhancing operational efficiency and customer satisfaction at Wireless America, leveraging skills in coordination and research. Expert in streamlining processes and fostering team collaboration, achieving significant improvements in productivity. Skilled in filing and meeting planning, adept at driving projects to successful completion. Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
34
34
years of professional experience
Work History
Administrative Assistant
Zion Faith Christian Center
San Antonio, TX
04.2013 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Created travel arrangements for senior managers according to their requirements.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Managed database systems containing customer contact information.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
General Manger
Wireless America
San Antonio, TX
06.2002 - 05.2003
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with senior management team to review progress against established objectives.
Sales Representative
WireLess Communications
New Braunfels, TX
05.2001 - 05.2002
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Organized client visits, presentations, product demonstrations and trade shows.
- Analyzed customer feedback to improve products and services.
- Provided technical support for customers using the company's products or services.
- Maintained accurate records of all sales and prospecting activities.
- Negotiated pricing contracts with customers to maximize profits.
- Attended industry events such as conferences, seminars.
- Identified opportunities for cross-selling additional products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Managed inventory levels by ordering sufficient stock for each account.
- Adhered to established policies and procedures when handling customer accounts.
- Reviewed monthly performance against targets set by management team.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Assisted in developing promotional materials such as flyers, brochures.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Negotiated deals and handled complaints or objections.
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
Computer Parts Technician
Solectron
Austin, TX
03.1999 - 02.2001
- Maintained accurate records of parts received, stored and issued in accordance with company procedures.
- Inspected and tested parts for defects, ensuring compliance with quality standards.
- Received and processed orders from customers, including verifying part numbers and pricing information.
- Organized stockroom shelves according to part type, size and quantity.
- Monitored inventory levels and placed orders as needed to maintain adequate supplies of parts on hand.
- Cleaned work area regularly to ensure a safe working environment.
- Collaborated closely with team members to identify ways of improving operational efficiency.
- Located and labeled parts to maintain organized inventory of stock.
Special Electronics Device Repairer
US Army
Killeen, TX
01.1991 - 02.1999
- Performed diagnostics tests on malfunctioning electronic devices to determine the cause of the issue.
- Troubleshot complex hardware and software issues with a variety of special electronic devices.
- Repaired damaged circuit boards, soldered connections, and replaced components in defective electronic devices.
- Provided technical support to customers regarding their special electronic device repairs.
- Conducted preventive maintenance on special electronic devices to reduce future malfunctions or failures.
- Created detailed repair documentation for each completed job assignment.
- Ordered replacement parts as needed to complete repairs on special electronics.
- Maintained an organized inventory of spare parts used for repairing special electronics devices.
- Analyzed equipment problems to identify mechanical and human errors.
- Reviewed electrical drawings and schematics to accurately complete work.
- Identified and corrected loose connections, frayed wires, and insufficient insulation.
- Maintained optimal spare parts inventory to meet expected installation and repair demands.
- Diagnosed faults by applying functional expertise and troubleshooting issues to isolate root causes.
- Checked and replaced boards, capacitors and other components.
- Determined standardized feasibility to perform additional functions.
Education
Bachelor of Science - Computer Science
Texas Lutheran University
Seguin, TX05-2011
Associate of Science - Computer Aided Drafting
ITT Technical Institute
Norfolk, VA05-1994
Skills
- Filing
- Check processing
- Meeting planning
- Memo preparation
- Scheduling
- Mail handling
- Letter preparation
- Records retrieval
- Research
- Attendance record management
- Coordination
Affiliations
- Director of the after-school tutoring program
- Director and facilitator of yearly summer program
- Assist Pastor with counseling sessions
- Youth Director
Timeline
Administrative Assistant
Zion Faith Christian Center
04.2013 - Current
General Manger
Wireless America
06.2002 - 05.2003
Sales Representative
WireLess Communications
05.2001 - 05.2002
Computer Parts Technician
Solectron
03.1999 - 02.2001
Special Electronics Device Repairer
US Army
01.1991 - 02.1999
Bachelor of Science - Computer Science
Texas Lutheran University
Associate of Science - Computer Aided Drafting
ITT Technical Institute
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