Demetria Vance

• Specimen collection and testing requirements and understanding specimen
• Completing appropriate specimen collection documentation
• Following established procedures for patient identification and specimen collection-based test orders
• Educating patient and/or family regarding specimen collection procedures prior to obtaining specimen
• Using our computer information system relative to job functions
• Clerical duties (i.e., faxing, phones, pneumatic tube system, reports)
• Reviewing Outstanding Specimen Report (OSR) and pending specimen collections/accessioning issues; take action as appropriate
• Processing heavy volume of patient specimens, checking and inputting patients' demographics
• Obtain blood samples for medical testing and transfusion through venipuncture or capillary puncture
• Follow infection-control and safety procedures in carrying out daily phlebotomy functions
• Prepare blood-collecting equipment, draw blood, and safely store and transport samples
• Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood specimens
• Work collaboratively with patients, healthcare providers and patient support departments to ensure a high quality of service
• Cleaning of patient rooms and common areas, to include isolation, discharge, and daily cleans
• Floorcare, to include floor cleaning, buffing, stripping, and re-coating
• Trash (both general and bio-hazardous) handling and transport
• Cleaning of entrances, to include inside window cleaning
• The moving of empty patient beds, cribs and/or gurneys to area of need or for repair
• Will be required to rotate job duties and duty area as needs of the department or hospital dictate
• Must function as a team member to achieve the primary goal of a clean, safe and orderly facility
• Other duties as assigned

• Manage an assigned caseload of HCV participants
• Conduct annual recertification within required time frames
• Complete interim recertification's as required
• Conduct participant briefings
• Process and monitor participant move to a new dwelling
• Determine housing assistance payment and tenant rent calculation
• Educate participants on program requirements and family obligations
• Resolve concerns between owners, tenants and the Public Housing Authority (PHA)
• Process all transactions within the PHA's required business systems
• Maintain accurate and complete applicant/participant files
• Provide excellent customer service to participants, landlords, co-workers, clients and vendors
• Conduct all job functions in alignment with the PHA's Administrative Plan, HUD regulations and other state and local requirements
• Perform other duties as assigned
• Receive and respond accurately and professionally, to customer inquiries/concerns received via telephone, email or office visit
• Respond to all of the customer's inquiries utilizing all available resources and program knowledge; researching and exploring answers
• Identify and escalate unresolved inquiries to management
• Accurately and thoroughly record all interactions in the PHA system of record (Elite)
• Defuse and deescalate irate customers as to ensure great customer experience
• Verify and update customer information
• Identify and escalate priority issues
• Perform data entry into SharePoint, and PHA business system
• Provide excellent customer service to participants, landlords, co-workers, clients and vendors
• Ensure regular attendance and punctuality
• Obtain certification in Housing Choice Voucher Basics within 120 days of employment

• Ensures that all necessary demographic, billing, and clinical information is obtained and entered with timeliness and accuracy
• Communicates with physicians and their staff, nursing unit staff, and/or other appropriate personnel to exchange necessary information
• Verifies insurance benefits and obtains pre-certification/authorization as necessary
• Determines and accepts required payments, including but not limited to co-pays and deductibles
• Knowledge of professional medical practices related to treatment
• Knowledge of organizational and medical policies, regulations and procedures
• Knowledge of common safety hazards and precautions to establish a safe medical environment
• Skill in developing and maintaining records, writing reports, and responding to correspondence
• Skill in developing and maintaining medical quality assurance and quality control standards
• Skill in establishing and maintaining effective working relationships with patients, employees, medical staff and the public
• Ability to react calmly, objectively and effectively in emergency situations
• Ability to communicate clearly with patients, staff and clients
• Effectively researches, troubleshoots and follows through to addresses client inquiries within required time frame
• Evaluates client concerns, complaints and trends and recommends changes to accommodate client needs
• Maintains accurate and complete client service center documentation
• Conducts outgoing calls to clients to support the operations, billing and sales & marketing departments, as requested
• Assists other departments in providing timely and accurate communication and retention of client information
• Establishes a working relationship with hospital and other key accounts to maintain strong service levels
• Effectively handles difficult client inquiries in a courteous and professional manner
• Follows safety policies and procedures
• Protects sensitive and confidential information by actively participating in the Security Awareness program
• Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing
• Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes)
• Resolves all data entry related exceptions
• Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed
• Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements
• Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third-Party Rejects
• Provides assistance to Pharmacists, both those in the facility and those at other locations
• Identifies and communicates issues to senior level staff as appropriate

• Helping Greyhound, Mega Bus, Amtrak, Tri-Rail, Metro Bus, Metro Rail, Airport flyer, Metro Rail customers with questions regarding ticket, parking hours and operation, directing them to different locations etc...
• Loading Dock Receiving and logging in deliveries and contractors

• Answering all incoming calls with a positive and professional attitude with excellent phone etiquette at all times
• Make outgoing phones calls to different clients, other laboratories and hospitals when necessary
• Processing all specimens making sure specimens and patients demographics matches the bottles when it arrives to the laboratory
• Communicate with doctors regarding patient's charts
• Register patients in and out
• Ensures that all patients demographics, billing information, clinical information is obtained and entered in the system with timeliness and accuracy
• Receive and set up consultations from different doctor offices
• Send out immunofluorescence to designated laboratories with all supporting documentation required
• Send out blocks for gene-rearrangements testing
• Requesting slides from different laboratories, hospitals, clients for second opinions consultations
• Shipping out all supplies to different doctor offices when supplies are requested (specimen bag and bottles, paper, swabs, FedEx air bills, sterile cups for urine) etc
• Filing all patients' charts, documents related to patients
• Floater for all departments
• Assists in the receiving and processing of specimens from referring physicians insuring highest level of quality in embedding, specimen staining, slide labeling, processing and specimen send out
• Maintains laboratory equipment in proper working order including the changing of processor chemicals to ensure consistent, high quality function
• Monitors equipment functionality and provides timely reports on variables or degraded quality to laboratory management for prompt attention
• Supports with assistance the performance of other laboratory functions/tasks as needed to enhance operational flow
• Keeps working areas clean and organized for safe, accurate and efficient department operations
• Promotes consistent communication by alerting management of potential discrepancies or technical difficulties
• Disposes of hazardous chemical waste per regulatory guidelines
• Supports the performance of other laboratory functions/tasks as needed to enhance the overall flow of productivity
• Keeps company integrity by maintaining security and confidentiality of all data, procedures and data system components
• Maintains strictest confidentiality
• Complies with all State, Federal, professional regulations as well as company and departmental rules, polices, and procedural manuals
• Adherence to HIPAA, Safety and OSHA Regulations
• Performs other duties as assigned

Assist with park operations, maintain cleanliness, enforce rules, provide customer service, and potentially assist with recreational activities and minor maintenance tasks.