Demetria Vernon
Waco,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Nursing Assistant
VA Medical Center
02.2023 - Current
- Documented care actions by completing records and logs in medical software system.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Kept detailed records of nursing assessments, administered treatments and medication, discharge procedures and follow-up care needs.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Healthcare Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
Waco, TX
06.2023 - 11.2023
- Referred patients to appropriate professionals and services.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Ensured that proper follow up was completed after each interaction with a customer.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Managed customer inquiries through telephone, email and social media interfaces.
- Worked collaboratively with other departments such as billing, coding, clinical documentation improvement specialists when necessary.
- Scheduled appointments for patients using the electronic health records system.
- Surpassed sales goals through implementation of successful marketing strategies.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
Housekeeping Aide
VA Medical Center
05.2021 - 02.2023
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Removed dirt, dust, grease and from surfaces using proper solutions.
- Adhered to optimal standards for cleanliness, appearance and service.
- Completed required daily cleaning duties for assigned rooms while maintaining strong lines of communication with front desk staff regarding potential changes or challenges.
Nursing Assistant
Senior Care Of Hewitt
07.2019 - 05.2021
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Documented care actions by completing records and logs in medical software system.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Kept detailed records of nursing assessments, administered treatments and medication, discharge procedures and follow-up care needs.
Cashier
Taco Bell
07.2017 - 02.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
High School Diploma -
Waco High School
Waco, TX06.2019
Nursing
McLennan Community College
Waco, TXSkills
- Computer Literacy
- Companionship and Emotional Support
- Active Listening
- Case Management
- Critical Thinking
- Medical Recordkeeping
- Learning Strategies
- Microsoft Office
- Microsoft Outlook
- Verbal and Written Communication
- Health Insurance Verification
- Account Management
- Direct Patient Care
- Privacy and Confidentiality
- Medical Documentation
Timeline
Healthcare Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
06.2023 - 11.2023
Nursing Assistant
VA Medical Center
02.2023 - Current
Housekeeping Aide
VA Medical Center
05.2021 - 02.2023
Nursing Assistant
Senior Care Of Hewitt
07.2019 - 05.2021
Cashier
Taco Bell
07.2017 - 02.2019
High School Diploma -
Waco High School
Nursing
McLennan Community College