Demetria Washington

• Manage office staff to ensure all daily and monthly task are completed

• Provided exceptional customer service when addressing inquiries or concerns via phone calls or email correspondence.

• Present treatment plans to patients

• Process Payments

• Maintain accounts receivable

• Implement new software to assist with offices efficiency

• Schedule and coordinate staff meetings

• Maintain company website

• Answer incoming calls

• Submit insurance claims and pre-authorizations

• Maintaining office supply supplies and ordering

• Recruit and train new and existing hires

• Pay monthly office bills/statements

• Verify dental insurance benefits.
• Submit insurance claims and pre-authorizations.
• Process patient payments.
• Post insurance payments.
• Resolve claim processing issues.
• Explain insurance benefit procedures to patients.
• Accounts receivable, collections, billing.

• Worked with doctor and manager to coordinate a productive schedule.
• Verified insurance benefits.
• Presented treatment plans.
• Assisted clinical staff and doctor with procedures and sterilization to help maintain patient flow.
• A/R.
• Processed end of day reports.

• Preformed chair side duties including assisting with fillings, crowns, bridges and endo.
• Placed Invisalign attachments.
• Scheduled follow up appointments.
• Took dental x-rays