Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Demetria Weaver

Jackson,TN

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Restorative Aide

Mission Convalescent Home
Jackson, TN
05.2022 - Current
  • Assisted nursing staff with patient care, including dressing changes, transferring and ambulation.
  • Monitored patients' progress and communicated any changes in condition to the nursing staff.
  • Provided restorative exercises and activities to patients in accordance with established protocols.
  • Observed patients while they completed daily living activities such as eating, bathing, grooming.
  • Assisted with positioning of residents for comfort and safety during treatments and activities.
  • Assisted certified nurses in providing medical treatments such as wound care or administering medications.
  • Administered basic first aid when needed due to injuries sustained during restorative activities and exercises.
  • Recorded vital signs and reported any abnormalities to the nurse supervisor immediately.
  • Modified exercise routines according to individual needs of each resident based on physician orders.
  • Administered simple range of motion exercises.
  • Observed signs and symptoms to report changes in patient condition.
  • Worked with physical therapist and other disciplines to provide adaptive equipment for improving patient function.
  • Liaised with physical therapist to deliver appropriate therapy according to care plan.
  • Recorded detailed prognosis, treatment, responses, and progress notes in patient charts.
  • Participated in team meetings regarding patient care plans and goals set forth by physicians.
  • Demonstrated safe lifting techniques when transferring or repositioning patients from bed to chair and wheelchair.
  • Adhered strictly to infection control procedures when assisting with personal hygiene tasks.
  • Studied treatment plans and adjusted exercises periodically to maximize benefits.
  • Helped patient accomplish treatment plan and accept therapeutic devices by administering manual exercises.

Seasonal Compliance Manager

She Impactz Solutions
Jackson, TN
12.2021 - Current
  • Reviewed tax returns for individuals, corporations and partnerships to ensure accuracy.
  • Prepared tax forms in accordance with federal, state and local regulations.
  • Identified deductions and credits that clients were eligible for.
  • Assisted taxpayers with resolving IRS disputes or audits.
  • Developed long-term tax planning strategies for clients.
  • Advised clients on how best to structure investments for optimal taxation benefits.
  • Explained complex concepts in a clear and concise manner to clients.
  • Provided excellent customer service by promptly responding to inquiries about availability of products.
  • Documented processes related to software applications used by customers in accessing services online.
  • Provided excellent customer service by promptly responding to inquiries regarding the status of shipments or other related matters.
  • Provided advice on strategies to minimize taxes owed.
  • Completed research of federal and state tax laws as needed.
  • Gathered data from various sources including financial statements, W2s and 1099s.
  • Submitted requests for extensions when necessary.
  • Provided support services remotely via phone, email, chat interfaces when required by customers from different geographical locations around the world .
  • Provided leadership and direction to customer care team, ensuring exceptional customer service.
  • Built strong relationships with customers through excellent customer service practices.

Scheduling Coordinator/CNA Supervisor

Volunteer Home Care
Jackson , TN
08.2012 - 09.2020
  • Created and maintained employee schedules to ensure adequate staffing levels.
  • Developed methods for tracking and managing scheduling data, including shift assignments and time off requests.
  • Coordinated with department managers to adjust employee schedules as needed.
  • Monitored changes in labor needs to ensure compliance with relevant laws and regulations.
  • Responded promptly to all customer inquiries regarding availability or schedule changes.
  • Collaborated with other departments to coordinate resources when necessary.
  • Analyzed current trends in demand for services and products to determine appropriate staffing levels.
  • Communicated schedule changes to appropriate department personnel and other ancillary areas.
  • Managed daily operations related to employee scheduling such as approving time off requests or assigning shift swaps.
  • Tracked and reported on scheduling errors or issues, implementing corrective actions as needed.
  • Collaborated with department managers to forecast staffing needs and adjust schedules accordingly.
  • Implemented a new scheduling system that reduced scheduling conflicts.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Coordinated with other supervisors, combining group efforts to achieve goals.

Education

High School Diploma -

Jackon Central Merry High School
Jackson, TN
05-1995

General Studies

Jackson State Community College
Jackson, TN

Skills

  • Body Mechanics
  • Interdisciplinary Collaboration
  • Gait training
  • Pediatric Care
  • Orthopedic Rehabilitation
  • Therapeutic exercise
  • Verbal Communication
  • Geriatric Care
  • Proficient in [Software]
  • Confidential information
  • Patient Education
  • Patient service
  • Staff Supervision
  • Customer Service Management
  • Shift Scheduling
  • Goal Setting
  • Work Planning and Prioritization
  • Conflict Resolution
  • Customer Service
  • Budget Control
  • Service Documentation
  • Multiple Priorities Management
  • Schedule Management
  • Policy and Procedure Enforcement

Certification

  • Tennessee Certified Nurse Assistant

References

References available upon request.

Timeline

Restorative Aide

Mission Convalescent Home
05.2022 - Current

Seasonal Compliance Manager

She Impactz Solutions
12.2021 - Current

Scheduling Coordinator/CNA Supervisor

Volunteer Home Care
08.2012 - 09.2020

High School Diploma -

Jackon Central Merry High School

General Studies

Jackson State Community College

Similar Profiles

CREATE PROFILE
Demetria Weaver