Demetria White
Aurora,CO
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Patient access Specialist position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dependable Patient access specialist serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease everyday stressors and de-escalate potential conflicts. Cordial Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols.
Overview
8
8
years of professional experience
Work History
Patient Access Specialist
University Of Colorado
Aurora, CO
03.2022 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Prepared patient identification band and completed admissions papers.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
Patient Access Specialist
Swedish Medical Cednter
Englewood, CO
02.2020 - 03.2021
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Prepared patient identification band and completed admissions papers.
- Performed patient pre-admission, admission, transfer and discharge activities.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
Phlebotomist
Swedish Medical Center
Englewood, CO
03.2021 - Current
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Centrifuged blood samples as outlined in clinical protocols.
- Reviewed patient records for accuracy and completeness.
- Conducted venipuncture and other CT procedures.
- Organized daily work based on collection priority.
- Packaged and shipped specimens to central lab daily.
- Monitored patients for reactions and verified sample quality.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
- Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.
- Performed bedside tests like bleeding time tests and entered results into patient charts.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Obtained blood specimens by performing venipunctures and finger sticks 85 plus times per day.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
- Assembled tourniquets, needles and blood collection devices to prepare work trays.
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
- Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
- Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
- Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport
- Stocked phlebotomy cart or carrier with appropriate supplies
Night Auditor
Homewood Suites
Denver, CO
10.2018 - Current
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Maintained cleanliness of bathrooms, lobby and front desk.
- Completed all nightly updates to hotel rates and individual room charges.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Produced accurate line-item guest bills detailing individual charges and explained each to customers to maximize satisfaction.
- Maintained well-stocked and presentable complementary food and beverage station.
- Documented wake-up requests and set up automatic calls in system.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Performed balance procedures for hotel accounts and resolved discrepancies.
- Processed end-of-day paperwork using Fosse and ONQ, verifying deposits and rectifying discrepancies.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Assisted hotel guests with check in and out procedures courteously.
- Attended all mandatory meetings for hotel staff and brought issues to attention of upper management.
- Assessed checklist on daily basis and planned shift accordingly.
- Managed inventory of keys and linens each day and included all necessary information on audit reports.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions
Front Desk Specialist
Concentra
Denver, CO
03.2018 - 07.2019
- Confirm Patient's verification, Checking in/discharging patients Collect co pays, prep charts.
- Verify health insurance Schedule appointments (chiropractor,acupuncture, physical therapy, etc) Medical record request.
- Personally addressed and welcomed 40-132 guests to business per day, improving overall customer service and engagement.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
Education
Certificate - Nail Technician
Pickens Technical College
Aurora, CO05.2022
Phlebotomy Certificate - Phlebotomy
PhlebtomyUSA
Denver, CO04.2015
High School Diploma -
Hinkley High School
Aurora, CO05.2005
Skills
- EMR( NexGen, Epic, MEditech )
- Type 30-45 WPM
- Answering multiple phone lines
- Confirm Patient's verification
- Checking in/discharging patients
- Phlebotomy
- Appointment scheduling
- Payment processing
- Appointment confirmation
- CPR and BLS certified
- BAC screen/drug screen collection ability
- Blood Withdrawal certification
- Specimen collection and processing
- Charting
- AED certification
- Work Quality Evaluation
- Providing Information and Resources
- Team Leadership
- Calm and Effective Under Pressure
- Resolving Problems
- Customer Satisfaction
- Multitasking and Organization
- Database Search and Data Entry Skills
- Customer Service
- Pre-Admission Requests
- Evaluating Quality of Care
- Insurance Company Knowledge
- Quality Standards and Protocols
- Building Rapport and Credibility
- Specialist Referrals
- Documenting and Recording Information
- Verifying Eligibility
- Registration and Admissions
- Insurance Information Collection
- Explaining Policy and Procedures
- Patient Confidentiality and Data Security
- Caring and Empathetic
- Balancing Daily Deposits
Additional Information
- Additional references available upon request 2
Timeline
Patient Access Specialist
University Of Colorado
03.2022 - Current
Phlebotomist
Swedish Medical Center
03.2021 - Current
Patient Access Specialist
Swedish Medical Cednter
02.2020 - 03.2021
Night Auditor
Homewood Suites
10.2018 - Current
Front Desk Specialist
Concentra
03.2018 - 07.2019
Certificate - Nail Technician
Pickens Technical College
Phlebotomy Certificate - Phlebotomy
PhlebtomyUSA
High School Diploma -
Hinkley High School
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