Demetria Wilder
Miami,FL
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain a positive atmosphere.
Developed strong communication and teamwork skills in fast-paced, customer-focused environment. Expertise in delivering excellent customer service and maintaining organized workspaces. Seeking to transition into new field, leveraging these skills to contribute effectively to new team and environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Train Attendant (TA)
Amtrak Miami Station
07.2023 - Current
- Work in train cars or at railway stations to assist passengers with boarding, finding seats, or using the service cart
- Passenger assistance: Helping passengers board and disembark, and finding their seats
- Safety: Ensuring compliance with train rules, signals, and orders, and monitoring for safety concerns
- Ticket inspection: Collecting tickets and performing fare checks Food and beverage service: Offering and serving food and drinks to passengers
- Station communication: Sharing information with passengers, such as delays, at the station
- Medical emergencies: Assisting passengers with medical emergencies
- Equipment inspection: Inspecting equipment before departure Cleaning: Keeping assigned coaches clean, including restrooms
- Bedmaking: Making beds and changing linens in sleeping cars
- Customer service: Providing a high level of customer service to passengers
- Supported team objectives through effective communication and coordination with coworkers during shift changes and peak travel times.
Security Officer
Master Security Corp
05.2022 - 06.2023
- Monitored surveillance cameras and responded to suspicious activities
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues
- Maintained accurate logs of all security related activities
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Customer Service Representative
Maximus Federal Call Center
10.2021 - 04.2022
- Performed administrative tasks such as filing paperwork, updating databases and generating reports
- Answered customer inquiries via phone, email, and chats
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Security Officer
Security Alliance
04.2018 - 09.2018
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas
- Monitored surveillance cameras and responded to suspicious activities
- Maintained accurate logs of all security related activities
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Customer Service Representative
iQor
04.2018 - 07.2018
- Answered customer inquiries via phone, email, and chat
- Answered customer inquiries and provide accurate information regarding products and services
- Developed strong relationships with customers by providing personalized assistance and support
- Provided excellent customer service to resolve customer complaints in a timely manner
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Crew Member
McDonald’s
01.2017 - 06.2017
- Greeted customers upon arrival, provided menus and answered questions regarding menu items
- Performed cashier duties such as taking orders, collecting payments
- Provided excellent customer service to maintain a positive atmosphere for guest
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
High School -
Miami Norland Senior High School
Miami Gardens, FL06.2017
Skills
- Access Control
- Document Management
- Stationary Surveillance
- CCTV Monitoring
- Crime Prevention
- Multitasking
- Emergency Response
- Professionalism
- Teamwork and collaboration
- Multitasking and organization
- Customer service
- Clear communication
Certification
Adobe Certified Associate- Miami Norland,2017
Timeline
Train Attendant (TA)
Amtrak Miami Station
07.2023 - Current
Security Officer
Master Security Corp
05.2022 - 06.2023
Customer Service Representative
Maximus Federal Call Center
10.2021 - 04.2022
Security Officer
Security Alliance
04.2018 - 09.2018
Customer Service Representative
iQor
04.2018 - 07.2018
Crew Member
McDonald’s
01.2017 - 06.2017
Adobe Certified Associate- Miami Norland,2017
High School -
Miami Norland Senior High School
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