Demetria Williams
Summary
I am willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. Industrious inventory management and planning professional offering 3-year retail background. I have Knowledge about merchandise layouts, sales promotions and customer service. Meticulous attention to detail with creative but disciplined approach to displays. Talented in product lifecycle monitoring and identifying areas of decline and potential growth. Skilled in forecasting product demand and comparing data to purchase requests. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Fulfillment Associate
Amazon
07.2022 - 12.2023
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
- Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
- Provided excellent customer service with prompt communication regarding order updates or concerns when necessary.
Call Center Representative
Spectrum
03.2021 - 10.2023
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Streamlined call flow processes for more efficient response times and increased productivity.
Cashier Team Lead
Hard Rock Stadium
01.2020 - 07.2023
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Streamlined cashier operations for improved productivity and reduced wait times.
Security Officer
Allied Universal Security Services
03.2023 - 05.2023
- Regulated vehicle and pedestrian traffic onto building grounds.
- Responded quickly to emergency situations to assess and deflect issues.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Monitored CCTV cameras and alarm systems for security breaches.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Cashier
Elegant Beauty Supplies
06.2021 - 07.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Identified and resolved discrepancies and errors in customer accounts.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
North Park Highschool
Miami, FL06.2022
Skills
- Fulfillment Processing
- Product Packaging
- Inventory Maintenance
- RFID Tracking
- Customer Service
- Multitasking
- Customer Relationships
- Decision Making
- Organizational Skills
- Quality Control
- Flexible Schedule
- Adaptability
- Problem Solving
- Willing to Learn
- Excellent Communication
- Relationship Building
Accomplishments
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Class D License - January 31st 2023
Timeline
Security Officer
Allied Universal Security Services
03.2023 - 05.2023
Fulfillment Associate
Amazon
07.2022 - 12.2023
Cashier
Elegant Beauty Supplies
06.2021 - 07.2021
Call Center Representative
Spectrum
03.2021 - 10.2023
Cashier Team Lead
Hard Rock Stadium
01.2020 - 07.2023
North Park Highschool