Demetria York
Bergenfield
Summary
Dedicated professional with a strong background in training and customer service. Proven ability to enhance guest experiences while managing efficient team operations.
Overview
18
18
years of professional experience
Work History
Server Trainer
Ruth's Chris
Short Hills
01.2015 - Current
- Trained new servers on menu items and service standards.
- Conducted role-playing scenarios to enhance customer service skills.
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Provided excellent customer service to enhance guest dining experiences.
- Managed food and drink orders using point-of-sale systems efficiently.
Restaurant Manager
Boomburger
Rochelle Park
01.2013 - 01.2015
- Supervised daily restaurant operations to ensure efficient service and quality standards.
- Developed staff schedules to optimize coverage during peak hours.
- Resolved customer complaints effectively to enhance dining experience.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Bartender
Masina
Weehawken
01.2008 - 01.2013
- Served a diverse range of cocktails and beverages to enhance guest experiences.
- Trained new bartenders on drink preparation and customer service techniques.
- Created a welcoming atmosphere through friendly interactions and attentive service.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Education
High School Diploma -
Emerson High School
Emerson, NJ06-1996
Skills
- Menu training
- Point-of-sale systems
- Customer service
- Role-playing scenarios
- Order management
- Staff supervision
Timeline
Server Trainer
Ruth's Chris
01.2015 - Current
Restaurant Manager
Boomburger
01.2013 - 01.2015
Bartender
Masina
01.2008 - 01.2013
High School Diploma -
Emerson High School