Demetriah Smith
Pontiac,MI
Summary
Dynamic press operator with a proven track record at Dana, excelling in quality control and machine troubleshooting. Recognized for enhancing operational efficiency through effective time management and fostering teamwork. Committed to maintaining safety protocols while achieving high production standards, ensuring minimal defects and optimal performance in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Press Operator
Dana
08.2023 - 09.2025
- Operated press machinery, ensuring adherence to safety protocols and operational standards.
- Monitored production processes, identifying and resolving equipment malfunctions swiftly.
- Conducted quality control inspections, verifying product specifications and minimizing defects.
- Assisted in training new operators on machine operation and safety procedures.
- Documented production data accurately, facilitating reporting and compliance requirements.
- Implemented preventive maintenance schedules, enhancing machinery reliability and performance.
- Maintained a clean and organized work environment to promote safety and productivity.
- Maintained strict adherence to safety protocols, ensuring a safe working environment for all team members.
- Performed regular maintenance on press machinery to optimize performance.
- Supported continuous improvement initiatives within the department through constructive feedback and proactive problem-solving efforts.
- Promptly removed completed loads from press.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Followed safety protocols to reduce operating risks on press machinery.
- Loaded and positioned raw materials in loading and feeding mechanisms.
- Assisted in training new press operators, sharing expertise and best practices to ensure smooth onboarding and skill development.
- Ensured timely completion of projects by effectively managing workload and communicating progress updates with supervisors or team leads as needed.
- Upheld high standards of cleanliness throughout the workspace, adhering to established guidelines for equipment care and maintenance procedures.
- Fostered a positive work environment by collaborating closely with fellow team members while maintaining a professional attitude and strong work ethic.
- Increased production output by implementing effective time management techniques and prioritizing tasks accordingly.
- Collaborated with other departments to streamline workflow processes, ultimately improving overall operational efficiency.
- Reviewed completed orders for quality and accuracy.
- Contributed to the reduction of machine downtime by promptly troubleshooting and resolving mechanical issues as they arose.
- Performed thorough inspections of printed materials to guarantee consistent quality and adherence to client specifications.
- Managed inventory of printing supplies, proactively ordering necessary materials to prevent production delays or downtime.
- Assembled and adjusted press parts to print products in accordance with customer specifications.
- Implemented process improvements that led to faster setup times between job runs, maximizing productivity during shifts.
- Maintained accurate records of completed jobs, including relevant data such as run times, material usage, and any issues encountered during production runs.
- Troubleshot press malfunctions and performed necessary repairs to restore functionality.
- Operated diverse printing presses to produce high-quality printed material within tight deadlines
- Operated press to achieve highest print quality and productivity with minimal scrap.
- Improved print quality by performing regular press maintenance and calibration tasks.
Tier 1 Associate
Amazon
Pontiac, MI
10.2022 - 11.2024
- Provided exceptional customer service by resolving inquiries and issues efficiently.
- Processed orders accurately, ensuring timely fulfillment and shipment to customers.
- Assisted team members in maintaining high standards of operational efficiency through collaboration.
- Utilized Amazon's inventory management systems to track product availability and assist in restocking efforts.
- Adapted quickly to new technologies and procedures, enhancing personal productivity and team performance.
- Participated in training sessions, gaining knowledge on best practices for customer engagement and support processes.
- Contributed to a positive work environment by promoting teamwork and open communication among associates.
- Identified opportunities for process improvements, suggesting enhancements that streamlined daily operations.
- Spearheaded process improvement initiatives, resulting in increased operational efficiencies across various departments.
- Mentored junior staff members by providing guidance on best practices, contributing to their professional growth and development.
- Boosted customer retention rates by maintaining strong relationships and ensuring exceptional service delivery.
- Collaborated with team members to achieve project goals and improve overall team performance.
- Contributed ideas during brainstorming sessions, helping to drive innovation and continuous improvement within the organization.
- Oversaw financial reporting processes, ensuring accurate data entry and adherence to budgetary guidelines.
- Enhanced customer satisfaction by providing top-notch support and addressing concerns in a timely manner.
- Developed targeted marketing campaigns that generated higher conversion rates and drove revenue growth.
- Conducted market research, utilizing findings to inform product development initiatives that catered to customer needs more accurately.
CNA
Packard Group Inc
01.2023 - 05.2024
- Provided compassionate care to patients, ensuring comfort and safety during daily activities.
- Assisted nursing staff with patient assessments and vital sign monitoring.
- Documented patient progress and reported changes in condition to healthcare team.
- Maintained cleanliness and organization of patient rooms and common areas.
- Supported rehabilitation efforts by assisting patients with mobility exercises.
- Educated patients on personal hygiene practices to promote health and well-being.
- Collaborated with interdisciplinary teams to enhance patient care plans and outcomes.
- Trained new staff on best practices for patient care and safety procedures.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Supported needs of Number+ residents under long-term care.
- Transported patients between rooms and appointments or testing locations.
- Upheld infection control and prevention policies across different patient-facing areas.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Followed directions of licensed nurses to administer medications and treatments.
- Delivered high-quality care to Type patients in hospital facility.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Cashier
Aldi Foods
Bloomfield Hills, MI
01.2023 - 05.2024
- Processed customer transactions efficiently, ensuring accurate cash handling and register operations.
- Maintained cleanliness and organization of the checkout area, enhancing customer experience.
- Assisted customers with product inquiries, providing knowledgeable support to enhance satisfaction.
- Collaborated with team members to restock shelves, ensuring product availability and presentation.
Manager
Forever 21
Auburn Hills, MI
03.2018 - 12.2022
- Launched quality assurance practices for each phase of development
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Customer Service Representative
Target
12.2016 - 12.2020
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Handled transactions utilizing point-of-sale systems, ensuring smooth and quick check-out processes.
- Collaborated with team members to maintain a clean and organized sales floor environment.
- Adapted to changing priorities, demonstrating flexibility in fast-paced retail situations.
- Processed returns and exchanges according to store policies, maintaining compliance and customer trust.
- Educated customers on product features, enhancing their shopping experience and satisfaction levels.
- Monitored inventory levels, assisting in restocking merchandise to maximize availability for customers.
- Engaged in ongoing training initiatives to improve product knowledge and service techniques.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Manager
Tuesday Morning
Bloomfield Hills, MI
09.2017 - 12.2019
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Assisted in daily operations, ensuring tasks were completed efficiently and accurately.
- Supported team members by learning operational procedures and best practices.
- Adapted quickly to new systems and tools, enhancing workflow processes.
- Contributed to maintaining a safe and organized work environment.
- Engaged in training sessions to improve operational knowledge and skills.
- Collaborated with colleagues to streamline tasks and improve overall productivity.
- Monitored inventory levels, ensuring supplies were available for daily operations.
- Participated in team meetings to share insights and discuss process improvements.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Manager
Bed Bath & Beyond
Auburn Hills, MI
04.2016 - 11.2019
- Assisted in daily operations, ensuring tasks were completed efficiently and accurately.
- Supported team members by learning operational procedures and best practices.
- Adapted quickly to new systems and tools, enhancing workflow processes.
- Contributed to maintaining a safe and organized work environment.
- Engaged in training sessions to improve operational knowledge and skills.
- Collaborated with colleagues to streamline tasks and improve overall productivity.
- Monitored inventory levels, ensuring supplies were available for daily operations.
- Participated in team meetings to share insights and discuss process improvements.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Manager's Assistant
Target
Bloomfield Hills, MI
12.2017 - 09.2019
- Supported managers in daily operations, enhancing team productivity and efficiency.
- Coordinated scheduling and communication among departments to streamline processes.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Developed and maintained organized filing systems for easy access to important documents.
- Facilitated training sessions for new staff, promoting adherence to company policies.
- Researched best practices to improve workflow and enhance customer service strategies.
- Contributed to a positive work environment by fostering strong relationships with colleagues and promoting open communication among team members.
- Streamlined office workflow by updating record-keeping systems making it easier to track progress on ongoing projects.
- Assisted in talent acquisition efforts by reviewing resumes, scheduling interviews, and participating in candidate evaluations during hiring processes.
- Optimized internal processes for better efficiency, implementing new software solutions where necessary.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Established administrative work procedures to track staff's daily tasks.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Liaised between clients and vendors and maintained effective lines of communication.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Sales Associate
5 Below
12.2015 - 12.2018
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Organized merchandise displays for optimal presentation, contributing to store aesthetics.
- Operated point-of-sale system efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained inventory accuracy through regular stock audits and replenishment processes.
- Implemented promotional strategies effectively, driving customer engagement during sales events.
- Resolved customer complaints swiftly, maintaining high levels of customer loyalty and retention.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Cashier Team Lead
At Home
Bloomfield Hills, MI
01.2016 - 08.2018
- Supervised daily cash register operations, ensuring accuracy and efficiency in transactions.
- Trained new cashiers on company policies, customer service standards, and operational procedures.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Managed inventory levels at registers, coordinating with stock teams to ensure product availability.
- Implemented strategies to streamline checkout processes, reducing wait times for customers.
- Conducted regular audits of cash drawers to maintain accountability and prevent discrepancies.
- Led team meetings to address performance metrics and improve service delivery standards.
- Developed schedules for cashier staff, optimizing coverage during peak shopping hours.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
- Increased customer loyalty and retention.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Monitored areas for security issues and safety hazards.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
- Conducted regular audits of register funds to minimize potential losses due to theft or error.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
- Collaborated with management to develop strategies for improving the overall shopping experience.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Set up new sales displays each week with fresh merchandise.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
Pontiac High School
Pontiac, MI06.2015
Skills
- Machine operation
- Quality control
- Efficient setup
- Job scheduling
- Plate mounting
- Material handling
- Critical thinking
- Machine setup
- Problem-solving
- Work Planning and Prioritization
- Quality inspections
- Flexible schedule
- Operation Monitoring
- Quality control analysis
- Measurements and calculations
- Operational recordkeeping
- Specification conformance
- Automated inventory software
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Materials knowledge
- Decision-making
- Relationship building
- Tool maintenance
- Operational efficiency
- Product inspection
- Time management abilities
- Physical stamina
- Continuous improvement
Timeline
Press Operator
Dana
08.2023 - 09.2025
CNA
Packard Group Inc
01.2023 - 05.2024
Cashier
Aldi Foods
01.2023 - 05.2024
Tier 1 Associate
Amazon
10.2022 - 11.2024
Manager
Forever 21
03.2018 - 12.2022
Manager's Assistant
Target
12.2017 - 09.2019
Manager
Tuesday Morning
09.2017 - 12.2019
Customer Service Representative
Target
12.2016 - 12.2020
Manager
Bed Bath & Beyond
04.2016 - 11.2019
Cashier Team Lead
At Home
01.2016 - 08.2018
Sales Associate
5 Below
12.2015 - 12.2018
Pontiac High School