DEMETRIA P. ELLIOTT

• Effectively modified schedules in response to changing priorities, maintaining workflow efficiency.
• Streamlined issue resolution processes to improve overall customer service success rates.
• Achieved seamless patient-provider matching for health concerns through effective scheduling. Enhanced home care services by integrating registered nurses into patient appointments. Improved patient care coordination by collaborating with MDs and specialists.

• Registered patient information accurately into electronic health record systems.
• Communicated with medical staff regarding patient status and required documentation.
• Maintained confidentiality of patient records in compliance with HIPAA regulations.
• Trained new staff on registration procedures and electronic systems usage effectively.
• Assisted in reducing ER overcrowding by efficiently directing patients to appropriate care areas.

• Assisted in managing patient appointments and scheduling to optimize clinic workflow.
• Processed patient intake forms, ensuring accuracy and confidentiality of medical records.
• Coordinated communication between patients and healthcare providers to enhance service delivery.
• Implemented office procedures that improved patient check-in times and overall satisfaction levels.
• Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.

• Assisted in daily operations and communication among departments to improve workflow efficiency. Supported scheduling for meetings and coordination of team activities.
• Facilitated onboarding of new employees by developing training materials and coordinating orientation schedules.
• Facilitated human resources operations by updating employee files and managing payroll in accordance with company policy guidelines.
• Confirmed patient transfers and permanent placements with admissions department. Organized travel arrangements for patients receiving dialysis treatment while securing medical and insurance clearances.
• Oversaw maintenance of patient and employee records to ensure state licensing compliance and HIPPA regulations

• Coordinated scheduling and appointment management for medical staff and patients. Assisted with employee evaluations and assessments.
• Managed electronic health records to ensure accuracy and compliance with Joint Commission regulations.
• Assisted in preparing new hire paperwork. Supported background check processes. Scheduled interviews for potential candidates.
• Oversaw maintenance of employee files, licensing certifications, and proxy staff annual examinations.
• Managed calendar for scheduling appointments, educational sessions, and meetings.

Organized and managed timelines for employee evaluations and assessments to ensure timely feedback.

Maintained comprehensive employee and patient records, facilitating adherence to Joint Commission requirements and enhancing data integrity.

Managed and organized calendar activities for manager, three resource coordinators, and two clinical educators to facilitate effective communication and workflow.

Assessed candidate qualifications through resume review for unit clerk and patient care technician roles.

Administered detailed tracking of employee hours and payroll calculations for timely payments.

Coordinated procurement and organization of office supplies to enhance workplace productivity.

Coordinated administrative activities across CCU, ICU, and NICU to support optimal patient care and departmental efficiency.