Hi, I’m
Demetrice Cox
Charlotte,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
years of professional experience
1
Certification
Work History
Mecklenburg County Government
Child Support Court Team
12.2018 - Current
Job overview
- Coordinated courtroom proceedings and enforced adherence to proper procedures.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Provided assistance to attorneys and court personnel in courtroom
- Maintained and updated electronic databases to accurately and securely store court documents.
- Assisted court in scheduling hearings, meetings and other events to support seamless operations.
- Reviewed presented documents for compliance to standards.
- Maintained flow of documents received and served through appropriate clerks up to judges and back to final destination.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
Mecklenburg County Government
Child Support Enforcement Specialist
01.2012 - 12.2018
Job overview
- Executed collection calls and written or in-person interactions to solicit child support payments on overdue accounts.
- Calculated child support obligations and debts to initiate collection actions.
- Evaluated income and expense data of non-custodial parents to determine support capability.
- Interviewed involved parties to confirm facts, verify data and locate persons and financial assets.
- Researched legal, financial and other records to obtain data needed to secure and enforce child support cases.
- Located parents for gaining child support and prepared records of payments.
- Performed case management tasks to enforce court-ordered child support obligations.
- Documented data and completed accurate updates to case records.
- Monitored cases for support order compliance and made adjustments.
- Explained policies, procedures and instructions to parents.
- Calculated child support obligations and debts.
Mecklenburg County Government
Intergovernmental Child Support Agent
06.2010 - 06.2012
Job overview
- Evaluated income and expense data of non-custodial parents to determine support capability.
- Executed collection calls and written or in-person interactions to solicit child support payments on overdue accounts.
- Monitored cases for support order compliance and made adjustments.
- Processed legal documents such as summons, bench warrants, wage attachments and liens to prepare materials for trials.
- Worked in collaboration with local, state and federal departments to obtain documentary evidence and other sensitive information.
- Calculated child support obligations and debts to initiate collection actions.
- Located parents for gaining child support and prepared records of payments.
- Explained policies, procedures and instructions to parents.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Provided genetic testing to determine paternity needs.
- Calculated child support obligations and debts.
- Researched legal, financial and other records to obtain data needed to secure and enforce child support cases.
- Interviewed involved parties to confirm facts, verify data and locate persons and financial assets.
- Documented data and completed accurate updates to case records.
Mecklenburg County Government
Qualified Mental Health Specialist/Supervisor
04.2008 - 02.2010
Job overview
- Documented client progress in confidential files.
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
- Developed and implemented activities to help clients develop social and independent living skills.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Supported continuity of care after discharge with individualized discharge plans.
- Revised individual treatment plans for clients with mental health concerns to obtain best possible outcomes.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Provided case management services to monitor client access to resources and services.
- Monitored client progress and provided feedback to families and treatment team members.
- Implemented crisis intervention plans to support client safety.
- Educated clients and families about mental health issues, treatments and resources.
- Delivered performance reviews, recommending additional training or advancements.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
Education
Winston-Salem State University, Winston-Salem, NC
Bachelor of Science from Therapeutic Recreation
05.2001
Skills
- Project Requirements
- Team Goals
- Legal Documents
- Case File Preparation
- Customer Satisfaction
- Preparing for Court
- Documentation and Recordkeeping
- Office Management
- Processing Customer Request
- Negotiating Service Level Agreements
- Docket Management
- Evidence Organization
Certification
- Supervision Training - 2015
- 7 Habits of Highly Effective People Training - 2017
- MS Excel Level 1 2007-2010 Training - 2017
Timeline
Child Support Court Team
Mecklenburg County Government
12.2018 - Current
Child Support Enforcement Specialist
Mecklenburg County Government
01.2012 - 12.2018
Intergovernmental Child Support Agent
Mecklenburg County Government
06.2010 - 06.2012
Qualified Mental Health Specialist/Supervisor
Mecklenburg County Government
04.2008 - 02.2010
Winston-Salem State University
Bachelor of Science from Therapeutic Recreation
- Supervision Training - 2015
- 7 Habits of Highly Effective People Training - 2017
- MS Excel Level 1 2007-2010 Training - 2017
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