Demetrice Floyd
Summary
Effectively promote products and increase revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support.
Overview
9
9
years of professional experience
Work History
Sales Representative
Lanier's Vending Services
03.2018 - Current
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Displayed products properly at customer sites and according to company specifications and policies.
- Maintained positive relationships with customers through face to face contact and phone contact.
- Represented wide range of products, including New and Record, USA Today, Wall Street Journal, New York Times and Barrons.
- Immediately addressed problems with customers to promote speedy resolution.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Processed payments, made change and provided receipts.
- Maintained accurate accounts by documenting orders, collecting payments and issuing receipts for every purchase.
- Communicated regularly with The owner of the company for delivery route details and changes.
Delivery Driver
The Daily Engine
08.2015 - Current
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Completed on-time deliveries by choosing best and most efficient routes.
- Accurately recorded delivery and route information using Google Drive Spreadsheets.
- Worked overnight shifts during peak periods to meet coverage needs.
- Updated Owner frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Operated vehicle safely in highly congested areas with no traffic violations.
Delivery Driver
Takeout Central
06.2015 - Current
- Partnered with multiple local restaurants to handle delivery needs across Pittsboro and Greensboro.
- Planned efficient routes to deliver multiple orders per trip and achieve strong performance ratings.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Stayed in constant communication with dispatching team to quickly respond to delivery updates.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Secured food to prevent loss and maintain freshness during transport.
- Conferred with dispatch to relay delays, receive route and adjust plans to meet daily targets.
- Fostered positive working relationships with customers by responding to questions and concerns.
- Mapped out destinations ahead of time to ascertain quickest and safest routes for delivery.
- Completed on-time deliveries by choosing best and most efficient routes.
Customer Service Rep 2
Lincoln Financial Group
11.2021 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Computerized Accounting
Brookstone College Of Business
Greensboro, NCSkills
- Lead prospecting
- Service Agreements
- Sales Closing
- Policies and Procedures
- Problem solving strength
- Interpersonal communication skills
- Customer Relations
- Customer service
- Performance improvement
- Product Displays
- Merchandise Sales
- Business Transactions
- Inventory Control
- Inventory Maintenance
- Product Delivery
- Prospecting Clients
- Customer Accounts Management
- Customer Complaint Resolution
Timeline
Customer Service Rep 2
Lincoln Financial Group
11.2021 - 10.2024
Sales Representative
Lanier's Vending Services
03.2018 - Current
Delivery Driver
The Daily Engine
08.2015 - Current
Delivery Driver
Takeout Central
06.2015 - Current
Computerized Accounting
Brookstone College Of Business
Similar Profiles
Alisha LogsdonAlisha Logsdon
Order Fulfillment Associate at Carteen Vending ServicesOrder Fulfillment Associate at Carteen Vending Services
Nathan KashatNathan Kashat
OFFICE ASSISTANT at Specialized Vending ServicesOFFICE ASSISTANT at Specialized Vending Services
Jason TurcotteJason Turcotte
General Manager of Operations at Ventrex Vending ServicesGeneral Manager of Operations at Ventrex Vending Services
Yusuf UrayYusuf Uray
Sales Representative at DaBellaSales Representative at DaBella
Wyatt AndersonWyatt Anderson
Sales Representative at Vector Marketing CompanySales Representative at Vector Marketing Company