DEMETRICE JOHNSON
Houston,Tx
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Claims Representative
Foundever/Sitel
04.2023 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
OUTREACH SPECIALIST
ACCOLADE
12.2021 - 12.2022
- Provided outstanding customer service, maintained positive relationships with consumers by reaching out to offer assistance with benefit questions.
- Increased community engagement by implementing targeted outreach strategies and regularly participating in relevant events.
INTAKE COORDINATOR
St. Joseph Hospital
08.2015 - 10.2022
- Organized charts and reports for office and patient needs
- Documented patients’ medical information, case history, and insurance details to facilitate smooth appointments and payment processing, answer phone calls
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Completed intake assessment forms and filed clients' charts.
MENTAL HEALTH TECHNICIAN
St. Joseph Hospital
05.2014 - 08.2015
- Performed regular patient safety checks and documented results to establish well-being, observed patient behaviors and mental status to notify nurse of potentially dangerous occurrences
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
Education
Some College (No Degree) - Medical Billing And Coding
Everest Institute- Billing and Coding Specialist
Skills
- Analytical skills, Proficiency with Microsoft Office Ability to multi-task Documentation Detail oriented, effective team player Possess excellent written and verbal communication skills
- Insurance Claims Review
- Time Management
- Data Analysis
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Medical terminology knowledge
- Insurance Verification
- Call center experience
Timeline
Claims Representative - Foundever/Sitel
04.2023 - Current
OUTREACH SPECIALIST - ACCOLADE
12.2021 - 12.2022
INTAKE COORDINATOR - St. Joseph Hospital
08.2015 - 10.2022
MENTAL HEALTH TECHNICIAN - St. Joseph Hospital
05.2014 - 08.2015
Everest Institute - Some College (No Degree), Medical Billing And Coding
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