Demetrice Jones
Harrisburg,PA
Summary
Human Resources Business Partner with well-rounded experienced in all functional areas of HR; continues to be result-driven, skillful in strategic planning, policy integration and performance improvement. Looking to pursue ways to maximize efficiency, employee satisfaction and cost savings.
Overview
9
9
years of professional experience
Work History
Senior HR Business Partner
Walmart
07.2021 - Current
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
- Advised senior management on organizational development and change management initiatives.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
- Integrated talent management process to include detailed analysis of potential talent gaps and development of career plans to identify and retain current talent and attract outside talent to business.
- Developed and maintained relationships with recruitment agencies, industry professionals and government agencies for successful recruitment efforts.
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
- Developed and delivered special events for company employees.
- Collaborated closely with internal teams to develop and implement successful human resources systems and processes.
- Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
- Managed full cycle of recruiting, hiring, and onboarding new employees.
- Promoted and enabled necessary changes to align operations with strategic plans.
- Conducted employee surveys and interviews to evaluate employee engagement and job satisfaction levels.
- Facilitated team-building activities and initiatives, improving collaboration and engagement.
- Instructed senior leaders on appropriate employee corrective steps.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
HR Office Manager
Walmart
07.2018 - 07.2021
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Organized, facilitated and participated in community service efforts.
- Organized and updated databases, records and other information resources.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Human Resource Clerk
Walmart
09.2017 - 07.2018
- Responded to incoming phone calls and handled sensitive and confidential information with discretion and diplomacy.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Received and responded to varied questions from applicants, employees and managers and escalated difficult questions to higher-level human resource employees.
- Processed and accurately recorded new hires, terminations, transfers and promotions into HRIS.
- Assisted with meetings and presentations within company.
- Managed employee exit interviews and paperwork.
- Distributed, accepted and processed employment applications to pre-screen and schedule follow-up interviews.
Driver Coordinator
Walmart
03.2016 - 09.2017
- Met transportation service targets and delivered loads on time.
- Assumed ownership of transport-related cost and productivity targets.
- Negotiated third-party carrier capacity and rates within compliance for established route guides.
- Assisted with development of transformational projects achieving continuous improvement across transportation department.
Customer Service Representative
Walmart
03.2015 - 03.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Business Management
Bryan University At Springfield
Springfield, MO05.2011
Skills
- Conducting Employee Surveys
- Optimizing Performance
- Coaching Leadership
- Integrating Policies
- Managing Employee Relations
- Data Analytics
- Strategic Planning
- Policy Implementation
- Employee Retention
- Talent Recruitment
- Succession Planning
- Unemployment Claims
Start Date
07/2021
End Date
Present
Employer
Walmart
Roles And Responsibilities
- Built trusted, collaborative, sustainable relationships with executives, managers, and community leaders.
- Drive HR strategy in support of short- and long-term business goals by building relationships across the organization.
- Partner and consult with managers on a frequent basis, to identify and assess human resource needs and identify opportunities for improving employee and organizational performance.
- Maintains integrity of employment polices by providing managers with guidance and interpretation of corporate policies, practices, and procedures.
- Staff new Automated Consolidation facility in three locations simultaneously.
- Partner with leaders on diversity and inclusion efforts with an emphasis on attracting and retaining diverse talent.
- Collaborate with Senior Leaders to diagnose and identify opportunities while deep diving solutions on resolutions needed to improve organizational effectiveness in business units and act as a change agent by promoting and providing advice and support for organizational change. Enable successful execution of organizational restructuring, in partnership with business leaders.
- Serve as a resource to field team members for answering general benefit questions and provide advice on unemployment hearings and workers' compensation hearing.
- Handle various employee relations issues, conduct investigations, train, and develop staff and maintain important documentation for recordkeeping and compliance purposes in an organized manner.
- Track and maintain HR metrics and reporting.
- Guide and assist with performance evaluations.
- Act as a liaison between management and human resources.
Timeline
Senior HR Business Partner
Walmart
07.2021 - Current
HR Office Manager
Walmart
07.2018 - 07.2021
Human Resource Clerk
Walmart
09.2017 - 07.2018
Driver Coordinator
Walmart
03.2016 - 09.2017
Customer Service Representative
Walmart
03.2015 - 03.2016
Bachelor of Science - Business Management
Bryan University At Springfield