Demetrice Dobbins
Indian Head,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Optical Assistant
Costco Optical
Brandywine, MD
08.2022 - Current
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
Optician
Walmart Optical
Waldorf, MD
07.2021 - 08.2022
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Managed check-in and check-out procedures, verified patient information and submitted lens orders.
- Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
- Educated clients about how to adapt to, wear and care for eyeglasses.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Prepared work orders outlining all specifications for new lenses and frames.
- Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
- Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
- Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
- Educated patients aged 5 to adult on proper care and transportation of spectacles
Paraprofessional
Prince George County Public Schools
Upper Marlboro, MD
01.2005 - 07.2021
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Prepared instruction materials, constructed bulletin boards and set up work areas.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.
- Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Reported on student progress, behavior and social skills to parents.
- Monitored students on field trips, handling roll call and group movement to keep youths safe in public settings.
- Organized and guided skills practice, research and memorization tasks for students.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Handed out classroom materials, like pencils, paper and crayons.
- Graded tests and papers and recorded grades for teaching staff.
- Maintained head count and attendance sheets.
- Prepared reports and paperwork for parent-teacher conferences.
- Managed workflows of classroom volunteers and trained on school procedures.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Maintained my classroom with about 20-25 students or more per week day.
Optical Store Manager
Americas Best Contacts And Eyeglasses
Washington , DC
09.2005 - 05.2010
- Monitored general store systems, inventory databases, and operations to quickly identify and resolve issues or concerns.
- Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Explained prescriptions, optical terminology, and products to customers.
- Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Checked finished eye wear to maintain optical standards, customer requirements, and special requests.
- Supervised and managed opticians using feedback, constructive conversations, and leading daily activities on sales floor.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Drafted invoices for completed work.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Eased team transitions and new employee orientation through effective training and development.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Coordinated leadership workshops to educate team members on best practices to optimize productivity.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Directed strategic workforce planning, performance management, and benefits administration.
- Communicated with staff, patients and healthcare providers to encourage highest quality of service.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Created and implemented aggressive action plan to address pressing cost control needs.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Managed 10 team members across 3 departments, resulting in approximate $5,000 or more per day in sales.
Education
High School Diploma -
Forestville High School
District Heights, MD07.1999
Skills
- Patient Flow
- Financial Documentation
- Direct Supervision
- HIPAA Guidelines
- Self-Driven and Motivation
- Administrative Support
- Office Cleaning
- Active Listening
- Prescription Refills
- Accurate Recordkeeping
Timeline
Optical Assistant
Costco Optical
08.2022 - Current
Optician
Walmart Optical
07.2021 - 08.2022
Optical Store Manager
Americas Best Contacts And Eyeglasses
09.2005 - 05.2010
Paraprofessional
Prince George County Public Schools
01.2005 - 07.2021
High School Diploma -
Forestville High School
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