Demetrice aka Nikki Kyles
Signal,Ca.
Summary
To utilize skills and knowledge within the transportation sector. With years of experience in both bus and rail, I will be a key resource in safety compliance, management, creation and execution of operational goals and budgetary oversight. Seeking a managerial position to demonstrate abilities as a results oriented transportation manager. Forward-thinking Operations Specialist bringing 27 years of expertise in Operations for Transportation sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Hastus and M3, LIMS, Lynix, Dashboard, When I Work,Sharedrive, Microsoft Applications, ArcGIS, TaxWise.
Overview
27
27
years of professional experience
Work History
Transportation Operations Supervisor
METRO/Micro-Transit
08.2021 - Current
- Enhanced transportation efficiency by optimizing route planning and scheduling.
- Led a team of dispatchers, drivers, and support staff to achieve consistent on-time delivery performance.
- Managed fleet maintenance program to minimize downtime and extend the life of vehicles while reducing overall expenses.
- Analyzed data trends to identify opportunities for process improvements, contributing to increased efficiency and cost savings.
- Coordinated cross-functional efforts during peak seasons or emergency situations to meet business goals without compromising service quality.
- Mentored new hires in departmental procedures and provided ongoing support for their professional development within the organization.
Owner
Golf Chix
03.2021 - Current
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Tax Preparer
Redeemed Financial Business
01.2020 - Current
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Streamlined tax filing processes for clients, ensuring a smooth and efficient experience.
- Ensured compliance with federal and state tax regulations by staying up-to-date on the latest tax laws.
- Assisted in resolving complex tax issues, strengthening client relationships and building trust.
- Collaborated with colleagues to develop best practices for efficient and effective tax preparation.
- Educated clients on tax planning strategies, helping them save money in future years.
Vehicle Operations Supervisor
L.A. County Metropolitan Transit Authority (Metro)
03.2021 - 08.2021
- Duties include but are not limited to: interpret and assure compliance with polices, procedures, rules and regulations as they pertain to public transportation safety and vehicle maintenance
- Supervise and evaluate subordinate employees to ensure 100% customer satisfaction
- Acted as liaison with local community, and business owners to provide better access of transportation services within the community.
Executive Administrative Assistant
Global Unity Felllowship
06.2018 - 12.2020
- Streamlined office operations by implementing efficient filing systems and managing executive calendars.
- Fostered a positive work environment by addressing employee concerns and facilitating team-building activities.
- Coordinated staff training programs, improving overall efficiency within the company through skill development.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Organized travel arrangements, ensuring smooth transitions for executives during business trips.
- Assisted in the development of presentations, effectively conveying crucial information to stakeholders.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Increased productivity with the implementation of digital tools for document management and collaboration.
Rail Transit Operations Supervisor
L.A. County Metropolitan Transit Authority (Metro)
01.2010 - 01.2012
- Develop goals, establish plans and priorities, and assign and monitor work of subordinates
- Operate Rail Control Center equipment to monitor and direct the movement of in service trains and resolve operational and equipment failures
- Supervise, counsel, and evaluate performance of operators to ensure conformance with company policies and procedures
- Monitor system performance to identify operational inadequacies and ineffectiveness
- Develop and implement courses of action to resolve the root cause of the obstacles
- Review and analyze transit operations cost effectiveness, ensuring that budgetary targets are obtained
- Coordinate and direct train operators during equipment break downs and service delays
- Direct and assist emergency response agencies/teams during accidents and investigate incidents to identify trends and training needs
- Develop procedures that minimize the reoccurrences of accidents
- Detailed preparation of accident reports
- Determine accident responsibility and assess disciplinary action
- Interact with various departments and outside agencies to coordinate schedules and procedural changes to ensure on time service
- Train personnel in the application of policies, procedures and rules
- Monitor staff to ensure compliance with regulations
- Train, certify, and promote safety.
- Support the administration of workers’ compensation programs within the organization.
Owner
A Night2 Remember Event Planning And Bridal Rental
01.2003 - 02.2010
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Owner
Med West Medical Billing And Supplies
01.2004 - 12.2009
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Project Coordinator; Advance Transportation Management System (ATMS)
L.A. County Metropolitan Transit Authority (Metro)
09.2002 - 03.2004
- Direct and supervise daily activities of contract staff, assist in resolving warranty issues
- Designed and presented power point presentations, market strategies, and promotional plans that focused on company branding with multiple end-users
- Assisted in the development and execution of a training policy for Bus Operations, ITS Department and Facilities Maintenances.
Bus Operator / Transit Operations Dispatcher
L.A. County Metropolitan Transit Authority (Metro)
10.1996 - 09.2002
- Responsible for the coordination and constant monitoring of Metro Transit Assists within an assigned geographic location
- Assist in mission critical events as needed to ensure overall objectives and goals
- Bus Operator trainee to Senior Bus Operator, considerable knowledge of bus route scheduling, forms, regulations and procedures.
Education
Business Management / option Information Technology Systems -
University of Phoenix, Harbor Gateway Campus
Gardena, CACertificate - GIS
Cal State Long Beach
Long Beach, CA01.2001
Skills
- Process Improvement
- Schedule development
- Inventory Control
- Data Analytics
Timeline
Transportation Operations Supervisor
METRO/Micro-Transit
08.2021 - Current
Owner
Golf Chix
03.2021 - Current
Vehicle Operations Supervisor
L.A. County Metropolitan Transit Authority (Metro)
03.2021 - 08.2021
Tax Preparer
Redeemed Financial Business
01.2020 - Current
Executive Administrative Assistant
Global Unity Felllowship
06.2018 - 12.2020
Rail Transit Operations Supervisor
L.A. County Metropolitan Transit Authority (Metro)
01.2010 - 01.2012
Owner
Med West Medical Billing And Supplies
01.2004 - 12.2009
Owner
A Night2 Remember Event Planning And Bridal Rental
01.2003 - 02.2010
Project Coordinator; Advance Transportation Management System (ATMS)
L.A. County Metropolitan Transit Authority (Metro)
09.2002 - 03.2004
Bus Operator / Transit Operations Dispatcher
L.A. County Metropolitan Transit Authority (Metro)
10.1996 - 09.2002
Business Management / option Information Technology Systems -
University of Phoenix, Harbor Gateway Campus
Certificate - GIS
Cal State Long Beach
Related Courses And Training
- Visual Basic C++ New Horizon Computer Training
- Certificated GIS program in Transportation, California State University Long Beach
Related Courses And Training
- Visual Basic C++ New Horizon Computer Training
- Certificated GIS program in Transportation, California State University Long Beach
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