Demetrice Williams
Montgomery,AL
Summary
Experienced Cardiac Monitor Technician with excellent data interpretation skills and professional demeanor. Committed to providing calming environment for patients to ease anxiety and produce accurate, true results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cardiac Monitor Technician/EKG Technician
Baptist Medical Center South
07.2021 - 03.2024
- Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
- Enhanced communication between medical staff by providing timely updates on patient cardiac status.
- Cultivated productive relationships with vendors specializing in pacers and AICDs, facilitating fulfillment of software and equipment orders.
- Teamed with cardiologists and electrophysiologists in expediting diagnosis operations, providing detailed data in alignment with physician orders.
- Cleaned and sterilized equipment after each appointment, changed batteries and checked for malfunctions.
- Performed thorough quality assurance checks on recorded data, ensuring accurate information was provided to physicians for decision-making purposes.
- Assisted cardiac nurses with patient care and room preparation for tests.
Nutrition Service Aide
Encompass Health Rehabilitation Hospital
10.2020 - 07.2021
- Assisted patients clients with mean plan development, addressing individualized dietary requirements.
- Demonstrated flexibility by adapting swiftly to changing schedules or dietary requests from patients while consistently delivering high-quality service.
- Increased patient safety by adhering to strict sanitation guidelines during meal preparation and service.
- Utilized POS system to receive and process food and beverage orders.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Assessed calories, sodium, sugar, and other nutrition data to oversee patients' diets.
Customer Service Representative
VXI Global
01.2019 - 10.2020
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Sidney Lanier High School
Montgomery AL05.2015
Skills
- Documentation
- Holter Monitor
- Professional Attitude
- CPR Certified
- EKG Technician
- Telemetry monitoring
- HIPAA Compliance
- Vitals monitoring
- Communication
- Time Management
- Business Knowledge
- Analytical Thinking
Certification
- CET - EKG Technician
- BLS Certified
- Business
Timeline
Cardiac Monitor Technician/EKG Technician
Baptist Medical Center South
07.2021 - 03.2024
Nutrition Service Aide
Encompass Health Rehabilitation Hospital
10.2020 - 07.2021
Customer Service Representative
VXI Global
01.2019 - 10.2020
High School Diploma -
Sidney Lanier High School
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