Demetries Foxworth
Lebanon,TN
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
10
10
years of professional experience
Work History
Sales Representative
Ryan Homes, NVR
11.2023 - 07.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
New Home Sales
Dalamar Homes
01.2018 - 01.2023
- Sold 20 homes Yearly and over 15 Million in Sales
- Attending Buyers Pre-con, Pre-dry Wall, 1st Final Walk and Final Walks
- Negotiating Sales with Realtors
- Managing New Homes in Construction till Close
- Available 5 days a week, 24 hours a day for clients and Realtors
- Closing sales for new homes to meet or exceed Company goals
- Maintaining a positive customer experience by setting accurate expectations and educating customers on the building/buying process
- Anticipating and resolving and any questions regarding the homebuilding process
- Following up and communicating with homebuyers in a timely, proactive manner
- Coordinating contract completion for timely start of new homes
- Utilizing contact management software
- Prepare fully marked up plans and show any changes in a clear and concise manner
- Explain contract to clients and ensure they understand the terms before signing.
- Assisted customers in selecting ideal floor plans based on their individual needs, preferences, and budget constraints.
- Developed strong relationships with local real estate agents to facilitate referrals and increase overall sales volume.
- Generated leads for prospective clients through targeted marketing strategies and outreach efforts.
- Established trust with potential buyers through proactive communication, expert guidance, and timely follow-up on inquiries or concerns.
- Managed sales process from initial inquiry to closing, ensuring seamless transactions for all parties involved.
Sales Associate
The Jones Company
01.2015 - 01.2017
- Sold 10 homes in Six months, over 10 Million in Sales
- Meeting with potential customers to assess building needs
- Touring existing homes and available properties
- Presenting and communicating applicable varieties of home plans
- Closing sales for new homes to meet or exceed Company goals
- Maintaining a positive customer experience by setting accurate expectations and educating customers on the building / buying process
- Anticipating and resolving and any questions regarding the homebuilding process
- Following up and communicating with homebuyers in a timely, proactive manner
- Coordinating contract completion for timely start of new homes
- Utilizing contact management software
- Prepare fully marked up plans and show any changes in a clear and concise manner
- Explain contract to clients and ensure they understand the terms before signing.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Developed strong rapport with customers and created positive impression of business.
Education
Masters in Human Resources -
Argosy University
Dallas, TX01.2012
Bachelor in Business/ Marketing -
University of Phoenix
San Antonio, TX01.2010
Skills
- Communication Skills
- Excel
- Marketing
- Powerpoint/Word
- Sales
- Negotiating
- Product and service knowledge
- Sales Presentations
- Sales closing
- Complex Problem-Solving
- Objection handling
- Relationship selling
- Relationship Building
References
- Terrance Murray, Director of Sales- Dalamar Homes, 615-946-4933, salesmanager@dalamarhomes.com
- Steve Jacobs, Nashville Home Partners - KW, 615-566-3483, sjacobssells@gmail.com
Timeline
Sales Representative
Ryan Homes, NVR
11.2023 - 07.2024
New Home Sales
Dalamar Homes
01.2018 - 01.2023
Sales Associate
The Jones Company
01.2015 - 01.2017
Masters in Human Resources -
Argosy University
Bachelor in Business/ Marketing -
University of Phoenix
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