DEMETRIO SELMAN
Missouri City,TX
Summary
Compassionate and mission-driven human services professional with 5+ years of experience supporting individuals and families through emotionally complex and life-altering situations. Proven ability to serve as a trusted liaison between families, medical teams, and community resources — providing education, advocacy, and grief-informed support at critical moments. Experienced in care navigation, crisis intervention, and multidisciplinary team collaboration.
Overview
11
11
years of professional experience
Work History
Risk Reduction Specialist
Civic Heart Community Services
Houston, TX
04.2022 - Current
- Provided direct client support to vulnerable populations navigating complex social, health, and crisis-related challenges, demonstrating consistent empathy and professionalism.
- Delivered educational sessions and one-on-one coaching to help clients understand risks, make informed decisions, and access appropriate services.
- Coordinated with healthcare professionals, case managers, and community organizations to ensure comprehensive, wraparound support for clients.
- Conducted intake assessments and documented client progress in compliance with program standards and confidentiality requirements.
- Engaged in community outreach and public education efforts, expanding program reach and promoting awareness of available support services.
Care Navigator
Alzheimer's Association
Houston, TX
12.2021 - 06.2025
- Served as a primary support contact for families navigating a terminal and emotionally devastating diagnosis, providing compassionate guidance through each stage of the care journey.
- Educated family members on disease progression, care options, and available community resources, empowering them to make informed decisions during high-stress periods.
- Acted as a liaison between families, healthcare providers, and social service agencies — facilitating communication and resolving barriers to care access.
- Provided crisis support and referrals for families experiencing acute emotional distress, including connection to grief counseling and bereavement resources.
- Collaborated with multidisciplinary teams including social workers, physicians, and community partners to develop individualized care and support plans.
- Maintained accurate records of family interactions in compliance with confidentiality standards and organizational protocols.
- Participated in community outreach events to raise awareness and connect Houston-area families with memory care resources.
Healthcare Consultant / Quality Improvement Specialist
TMF Health Quality Institute
Houston, TX
04.2015 - 07.2019
- Consulted with healthcare organizations and clinical teams to improve patient-centered care practices, communication protocols, and family engagement strategies.
- Developed and refined educational materials and training resources to support staff in delivering compassionate, high-quality care.
- Analyzed program data and family interaction outcomes to identify gaps and recommend policy and operational improvements.
- Collaborated with administrators, clinical staff, and community stakeholders in multidisciplinary discussions on care quality and compliance.
Education
Master of Science - Healthcare Administration
Texas Women's University
Houston, TXMBA -
Texas Women's University
Houston, TXBachelor of Science - Health Sciences
Stephen F Austin State University
Nacogdoches, TXSkills
- Family Support & Emotional Counseling
- Crisis Intervention
- Grief-Informed Care
- Care Navigation
- Patient & Family Advocacy
- Liaison & Communication
- Community Outreach & Education
- Multidisciplinary Team Collaboration
- Documentation & Compliance
- Bilingual (English/Spanish)
Timeline
Risk Reduction Specialist
Civic Heart Community Services
04.2022 - Current
Care Navigator
Alzheimer's Association
12.2021 - 06.2025
Healthcare Consultant / Quality Improvement Specialist
TMF Health Quality Institute
04.2015 - 07.2019
Master of Science - Healthcare Administration
Texas Women's University
MBA -
Texas Women's University
Bachelor of Science - Health Sciences
Stephen F Austin State University