Demetri O. Sweezy
North Hollywood,CA
Summary
Hardworking Front house employee with proven relationship-building and time management skills in fast-paced restaurant environments. The ability to quickly adapt and change roles at a moments notice. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Great spirit and always motivated to push my teammates to the best of there ability.
Overview
9
9
years of professional experience
Work History
Bartender/Server
Fat Dogs Grill And Pub
Los Angeles, CA
08.2022 - Current
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Learned to adapt to different environments and use my surrounding to my advantage.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Use critical thinking when a guest requested something We didn't have in stock
- Focus in on upselling our highest profitable liquor.
- Prepared and served cold and hot beverages to guests.
- Successfully balanced PoH and cash register seamlessly without sacrificing work quality.
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Server/Bartender
Bucca Di Beppo
City of Los Angeles, CA
01.2022 - 06.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Arranged bottles and glasses behind bar to make attractive displays.
- Neatly sliced and pitted fruit for garnishing drinks.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Resolved customer concerns with friendly and knowledgeable service.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
Barback/Bartender
Teleferic Barcelona
Palo Alto, CA
06.2020 - 08.2021
- Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
- Maintained spotless, well-stocked bar organized and ready for customer demands.
- Replenished bar glasses, garnishes and condiments.
- Took food and drinks to bar and table customers.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Studied bartenders to learn recipes for different mixed cocktails.
- Monitored patron alcohol consumption to encourage safety.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Verified adequate levels of linens and trays and restocked low items.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Checked identification for each person purchasing alcohol.
- Checked patron identification and monitored guests to control service and limit over-intoxication.
- Drove sales by $1700 per month through effective upselling techniques and great team ethics.
- Backed up cashier staff to process customer orders and payments.
- Maintained calm manner when intoxicated customers were rude.
- Trained staff, oversaw operations and resolved issues to enhance customer service.
- Collected and processed payments via cash and credit card.
- Built excellent relationships with guests to achieve repeat business.
- Delivered high-quality beverages in fast-paced, customer-centered setting.
- Complied with local and state liquor and food handling laws and regulations.
- Completed side work, such as stocking bar items, rolling silverware, polishing glasses, cleaning menus and replenishing condiments.
- Anticipated guest needs, refilled drinks and cleared empty glasses.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
Server
P.F. Changs
Santa Monica, CA
08.2019 - 12.2019
- I learned patience, people skills and the ability to keep my cool and deescalate a bad situation
- learn how to keep my guest satisfied until the problem could be addressed and fixed
- manage my time and how to work smarter not harder.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
Barback/Restaurant Busser
Portola Kitchen
Palo Alto, CA
01.2019 - 07.2019
- Be able to be flexible and run different positions.
- Cleared, cleaned and sanitized booth and chair cushions and tables.
- Maintained table setting by removing courses as completed and replenishing utensils.
- Swept, mopped and removed debris from dining room floors.
- Gained great awareness and learned how to multi task
- Served water, coffee and soft drinks and offered refills to promote excellent customer service.
- Supported wait staff by setting up and replenishing condiment stands, trash containers liners and bus stations.
- Organized bus cart and returned to side station after each use.
- Maintained table settings by removing courses, replacing utensils and refilling beverages.
- Washed dishes and disposed of trash in designated receptacles.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
Laborer
DRS Stairs Inc
San Jose, CA
01.2015 - 03.2017
- Maintained clean, safe working environment by removing waste from job site prior to shift completion.
- Used picks and shovels to dig, spread and level dirt and gravel.
- Performed repetitive assembly tasks with hand and power tools and automated equipment.
- Performed ditch digging, paving and hauling.
- Sorted and placed materials or items on racks, shelves or in bins to keep warehouse organized.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Collaborated with team members to complete assigned tasks and meet tight deadlines.
- Reported safety violations to supervisor to reduce risks and accidents.
- Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
- Prepared sites for concrete work by breaking up damaged concrete and leveling or contouring ground.
- Operated pallet jacks and forklifts to load and unload supplies and materials.
- Operated overhead lifts to move heavy and bulky work materials.
- Read and understood specifications, drawings and blueprints to complete accurate, high-quality work.
- Monitored team member work and assisted with accomplishing objectives.
- Participated in company training sessions to improve skills and boost process knowledge.
- Cut materials into specified sizes for installation using tile cutters and power saws.
- Trained in plumbing, carpentry, painting, plastering, machine servicing and installation.
- Troubleshot tool malfunctions and executed swift repairs to reduce downtime.
Education
Music Production Degree - Music Production
Icon Collective
Burbank, CA12.2021
Diploma -
Menlo Atherton High School, Union High School
06.2017
Skills
- Menu memorization
- High-volume dining
- Food safety understanding
- Point of Sale (POS) system operations
- Liquor, wine and food service
- Price memorization
- Effective customer upselling
- Menu knowledge
- Relationship management
- Sales Techniques
Affiliations
skilled in piano and guitar playing
active songwriter and producer
Timeline
Bartender/Server
Fat Dogs Grill And Pub
08.2022 - Current
Server/Bartender
Bucca Di Beppo
01.2022 - 06.2022
Barback/Bartender
Teleferic Barcelona
06.2020 - 08.2021
Server
P.F. Changs
08.2019 - 12.2019
Barback/Restaurant Busser
Portola Kitchen
01.2019 - 07.2019
Laborer
DRS Stairs Inc
01.2015 - 03.2017
Music Production Degree - Music Production
Icon Collective
Diploma -
Menlo Atherton High School, Union High School
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