Deme Smith BA
Los Angeles,CA
Summary
Highly organized and results-oriented HR Coordinator with 3+ years of experience streamlining processes and boosting employee satisfaction. Adept at utilizing HRIS systems and maintaining accurate records. And 10+ years of customer service in all areas of service.
Overview
12
12
years of professional experience
Work History
Procurement Specialist
The People Concern
06.2023 - Current
- Issue purchase orders, task orders, and work orders.
- Prepares and reviews procurements and contract documents in compliance with applicable
- Negotiated favorable contracts with vendors, securing high-quality products at competitive prices.
- Prepares and develops bid packages, scopes of work, and solicitation documents, and negotiates fees.
- Utilize systems and software such as SAP and Excel.
- Bill coding/CPT codes
HR Coordinator
La Rue HR Consulting
02.2020 - Current
- Maintained human resources information system and kept employee files up to-date and accurate.
- Completed background and reference checks to facilitate the hiring and onboarding of employees.
- Provide support and guidance to new employees throughout their onboarding experience.
- Superior knowledge of labor laws as they pertain to FMLA, CFRA, ADA, Worker's Compensation, and other state and federal leave laws as well as best practices for employee leave communication and process improvement
- Gathers, interprets, and analyzes data
- Partner with team members throughout the organization to communicate and educate on policies, procedures, and compliance
- Contribute to HR projects and initiatives aimed at enhancing employee engagement, retention, and organizational effectiveness.
Customer Support Specialist II
Chicago Title Insurance Company
08.2021 - 11.2022
- Provide comprehensive support to clients, ensuring their satisfaction and continued use of our services
- Process Improvement: Identify opportunities for process enhancements, lead process improvement initiatives, and collaborate with cross-functional teams to streamline workflows.
- Proactively recognize any problem area within a scope of work and assist in identifying ways to improve on reporting inaccurate and false documentation
- Intake customer orders daily via phone, fax, and email
- Maintains reference materials to enable prompt response to client inquiries.
- Special projects or assignments.
Customer Service Support Specialist
Equity Title Company
09.2019 - 08.2021
- Answer incoming calls and make outbound calls ensuring outstanding customer service by Completing requests with a sense of urgency and professionalism
- Replying to client and advisor emails.
- Maintain good documentation practices and provide homeowner profiles.
- Assist with administrative duties such as handling faxes, opening mail, and data entry.
- Maintain confidentiality and security with all privileged information.
Member Service Representative II
Citizen Business Bank
05.2016 - 09.2019
- Respond to members’ inquiries, requests, and problems/complaints by resolving the issues directly and/or directing them to the appropriate person for specific information and assistance. Assisting clients with applying for loans and financial products
- Open various new accounts and service existing accounts; set up new account files and provide members with all necessary information for membership.
- Perform member transactions which include but are not limited to posting deposits and withdrawals (including sizeable cash payments), check cashing, loan payments, transfers, and insurance of Cashier Checks/Credit Union checks.
- Cross-sold credit cards, loans, and other bank products.
- Maintains knowledge of products and services
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
Supervisor of Operations
Ross Retail Store
07.2012 - 05.2016
- Manages a team of 16 Associates in a hands-on leadership role and works alongside the team to help meet day-to-day retail service needs.
- Observed and coached as needed
- Followed proper procedures and adhered to the policies and procedures that refer to refund approval, employee purchase approval, securing tills and cash in safe, registering Paid Outs/Ins, void approval, and managing register media and break schedules
- Ensured go-back compliance throughout the day. Ensuring all merchandise returned to the sales floor must be ticketed, scanned, and security tagged as needed. Responsible for front-end control when needed. Understands and adheres to the policies and procedures that refer to refund approval,
- Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules.
Education
Bachelor of Arts - Psychology
California State University Dominguez Hills
Carson, CA05.2024
Skills
- Supplier Contracts
- Effective Communication
- Purchasing Processes
- Conflict Resolution
- Knowledge of HR compliance
- Discretion
- Risk assessment
- Analyzing/Data Entry
Timeline
Procurement Specialist
The People Concern
06.2023 - Current
Customer Support Specialist II
Chicago Title Insurance Company
08.2021 - 11.2022
HR Coordinator
La Rue HR Consulting
02.2020 - Current
Customer Service Support Specialist
Equity Title Company
09.2019 - 08.2021
Member Service Representative II
Citizen Business Bank
05.2016 - 09.2019
Supervisor of Operations
Ross Retail Store
07.2012 - 05.2016
Bachelor of Arts - Psychology
California State University Dominguez Hills