Demetrious Alamo
Bronx,NY
Summary
Hands-on Overnight Area Operations Manager with exceptional gifts in budgetary and cost control. Adaptable and versatile to oversee multiple locations. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential.
Overview
27
27
years of professional experience
Work History
Area Operations Manager
SP Plus Parking
08.2020 - Current
- Maximized profits through thorough financial analysis, identifying areas for cost savings without compromising service quality or employee satisfaction.
- Enhanced customer satisfaction through focused staff training and regular performance evaluations.
- Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
- Traveled to over 65 locations per week to manage each store and perform reviews of individual managers and employees.
Senior Dispatcher
Golden Touch Transportation
04.2008 - 08.2020
- Coordinated closely with maintenance teams to ensure vehicle upkeep, minimizing downtime and maximizing efficiency.
- Streamlined dispatch processes by implementing efficient routing and communication strategies.
- Prepared and compiled data for various incident reports and performed inspections.
- Directed dispatching, routing, and tracking of 120 fleet vehicles.
- Established open lines of communication between field personnel and management staff through regular meetings or conference calls discussing pertinent topics impacting daily operations at regional levels where appropriate.
Assistant Store Manager
Central Parking System
02.2005 - 04.2008
- Supervised department that included 4 cashiers, and 19 valet drivers
- Balanced and forecast budgets and daily analyst
- Implemented training course for new recruits - speeding profitability
- Handled all customer service requisitions and access cards
Telecommunications Specialist
Raytheon AAFES
10.2001 - 02.2005
- Designed and installed LANs of various configurations and topologies
- Controlled network access through password and other authentication techniques
- Assigned staff and determined work priorities; and provided technical advice and assistance.
- Administered user support to over 65 users by implementing procedural and technical solutions to diagnose network and device problems.
Shift Manager
Dollar Rental Car
04.1997 - 10.2001
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Kept employees operating productively and working on task to meet business and customer needs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Education
Bachelor's in Management -
St John's University-New York
New York, NY01.1997
Personal Information
Relocation: Anywhere
Timeline
Area Operations Manager
SP Plus Parking
08.2020 - Current
Senior Dispatcher
Golden Touch Transportation
04.2008 - 08.2020
Assistant Store Manager
Central Parking System
02.2005 - 04.2008
Telecommunications Specialist
Raytheon AAFES
10.2001 - 02.2005
Shift Manager
Dollar Rental Car
04.1997 - 10.2001
Bachelor's in Management -
St John's University-New York