Demetrious Mack
Department of Defense
Norfolk,VA
32
years of professional experience
Highly experienced Navy Veteran with 20 years of experience using Microsoft Office and Internet Explorer for all work applications. I have experience assessing administrative processes with managers, supervisors, and employees. I provided customer service by typing correspondence including letters, reports, manuals, and memoranda; copying, faxing, and filing; gathering, sorting, and distributing incoming and outgoing mail within the department; answering telephones, routing calls, and/or taking messages. As a dynamic professional, my diverse background in retail and human services and experience in customer service and administrative support have prepared me for a role in front-line hospitality. Strong focus on teamwork, adaptable to changing needs, and driven to achieve results.
Work History
Unaccompanied Housing/Front Desk Clerk
7 Years 3 Months- Experience with the EMH System to check in new Sailors/Soldiers/Marines into the barracks.
- Maintain a Secret clearance that will expire July 2028.
- File paperwork and use Microsoft Excel to keep spreadsheets up to date.
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated scheduling for appointments and maintained accurate records of visitor logs.
- Utilized multi-line phone systems to handle incoming calls and direct them appropriately.
- Assisted in training new staff on front desk procedures and customer service best practices.
- Implemented process improvements to enhance workflow efficiency and guest satisfaction levels.
- Monitored inventory of office supplies, ensuring timely replenishment to support daily operations.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Coordinated scheduling for appointments and meeting rooms to optimize facility usage.
Cashier at front window
1 Year- Analyzed customer feedback to identify trends and recommend enhancements to service offerings.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Yeoman
19 Years 10 Months- Customer Service representative and Office Administrator who managed the Information Dominance Corps Region Midwest SharePoint website with direct oversight of 23 Intelligence Unit Managers ensuring all protocols were followed.
- Performed all office accounting tasks for small hardware store.
- Reviewed, guided and supervised benefit programs, awards, decorations, retirements, and separations, transfers, and personnel records for over 400 Naval personnel.
- Implemented Job Qualifications (Policies Program and Procedures) consisting of 13 competency areas, training, and qualifying 15 personnel.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Signalman
20 Years- Navigational expert using charts to plot our deployments.
- Expert at reading Morse code and communicating to other ships while out to sea.
Education
Bachelor of Arts - Business Administration
Skills
Time management
Customer service
Hospitality services
Administrative skills
Problem-solving skills
Listening skills
Microsoft office
Payment processing
File management
Word processing
Timeline
Unaccompanied Housing/Front Desk Clerk
Department of Defense
06.2018 - 09.2025Read More
Cashier at front window
City of Norfolk
01.2017 - 01.2018Read More
Yeoman
United States Navy
11.1994 - 09.2014Read More
Signalman
United States Navy
01.1994 - 01.2014Read More
Saint Leo University
Bachelor of Arts from Business Administration
Read More